Full Fibre

[#1]

@Gandalf 

Thanks for that.

I was going to suggest this tomorrow but I couldn't remember whether it was a customer submission or an ISP one.

Brian

[#2]

This really isn't making sense. If the Checker says not available how have your neighbours been able to order Full Fibre

Its as though the BTw database has reverted to an older version which is based on the old U/G infrastructure!

It must have updated at some point to cover the new FTTP O/H supply, otherwise the neighbours couldnt have ordered it. Data for their addresses would have been updated to 'ONT exists with active service...' at some point but all that seems to have been 'lost' .

Hopefully the Openreach form may produce results.

Note, reading through the form their is a link to an Openreach (as opposed to BTw) checker https://www.openreach.com/fibre-checker . @Alfaman if you haven't already , it may be worth checking with that. I dont know if that works off the same data but it would be interesting to check.

[#3]

Hi all and good morning! As per Gandalf's suggestion, I have sent the form off to Openreach - this is what I wrote:

Openreach have installed broadband fibre carrying poles on my estate and at least 2 neighbours have cables running from the poles to their properties. I have used the BT broadband address checker and it says that FTTP is not available at my house and surprisingly also at the houses which clearly have fibre installed. I am wondering whether this is an OpenReach database integrity issue. ISPs ( Plusnet Vodafone SKY, BT) also state that only part fibre is available at my property ( I already have part fibre and want to upgrade to full fibre). No idea what is going on. Openreach engineers were about and they said that FTTP was available at my property but it clearly is not. I have used the fibre checker and it states that full fibre is available but it is not BT only lists a fibre essential package at 20 - 36Mbs.

Something should happen and I shall keep you updated.  

[#4]

I have used the fibre checker and it states that full fibre is available

Are you saying that the Openreach checker I linked to above shows full fibre available ?

[#5]

Hi yes it does. It also gives a long list of ISPs delivering full fibre broadband but when I click on these ( I tried BT) the only package listed is the part fibre connection. It's the same with 5 other ISPs.  I'll see if anything happens in the next few days as a result of the form I posted to Open reach - if not I'll just sign on for anothet FTTC 18Mbs contract with PN and wait to be offered an upgrade. 

[#6]

Hi yes it does.

That would seem to confirm that something is wrong with the BTwholesale database. Hopefully the form will trigger Openreach to do some checking rather than just reply with 'computer says No'

[#7]

@Alfaman 

That form should get you sorted.

As soon as you get a reply action it. As I recall it can take up to 5 working days for a response and then a day or two to update the database. As soon as they do, get your order in.

Unless they come back and say there's a problem in which case order SOGEA to get you bill down and upgrade at a later date.

Brian

[#8]

Thanks Brian will do. Oh BTW there was a guy climbing up Pole 2 this morning and running a cable to another house. It's all very odd.