Full Fibre

[#1]

Hi again something's not right. A few doors down from me someone has had a full fibre connection from the newly installed pole so the network must be active. But Plusnet still only offers me a part fibre option ( which is what I'm on at the moment). Tried to call the number you gave 0800 013 2362 but no joy - automated msg saying " You've dialled an incorrect number" ...? 

[#2]

Yes it was interesting but I am a biologist and it was just one computing course on the degree - had to write small programs in Fortran (or could be COBOL or BASIC I don't remember 😀).  I told this to my current students and they had no idea what I was talking about. I wrote my PhD thesis on a BBC Model B and printed it all out on a dot matrix printer. Height of technology in the mid 80's !!!!

[#3]

@Alfaman The number is 0800 013 2632

[#4]

Ah sorry my mistake. 20 minute call wait on that number so not much point.. Thanks anyway!

[#5]

Hi Sent a text msg to Plusnet explaining the problem and mentioning that it might be an Openreach Database Integrity issue and a bot replied offerring to check the line which was not the question I asked! There's nothing wrong with the line! 

[#6]

@Alfaman 

Can you use the Address version of the Checker to get your neighbours results and take a screen image of the whole page (hiding details of course) Then check you address again.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Brian

[#7]

"Hello and welcome to PlusNet" if I call it! Definitely the correct number and I've used it a few times. Just tested it. 2632 not 2362.