Fibre speed drop
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- Re: Fibre speed drop
Fibre speed drop
19-07-2014 11:57 AM
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Here was my last speed test
and here is my speed test from today
I have phoned customer support and was told there was nothing that can be done as my speed is "around the estimated speed"
I have had a stable connection for 8 months with the first speed
What can I do?
Re: Fibre speed drop
19-07-2014 12:15 PM
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Re: Fibre speed drop
19-07-2014 2:55 PM
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FAQ
Results Image not loaded
1. Best Effort Test:
Download Speed : 46.2 Mbps
2. Upstream Test:
Upload Speed : 11.39 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
Re: Fibre speed drop
19-07-2014 3:07 PM
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This will need staff involvement to look at your actual connection status
However the revealing thing is the upload speed as this isn't limited by any profiling
It has dropped a lot
It would be worth raising a speed fault and see what comes back https://faults.plus.net
As an aside - forget about estimated speed as that can update to match the actual connection
Re: Fibre speed drop
19-07-2014 3:30 PM
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Re: Fibre speed drop
19-07-2014 4:00 PM
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Thank you for this.
I will raise a fault after 5pm.
I did call the support team this morning and the lady I spoke to said there was nothing that she could do, even though i said that my connection had been stable for 8 months!
I will report back with my update.
Thanks again for your help though.
Re: Fibre speed drop
19-07-2014 5:53 PM
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to
Current line speed: 47.4 Mb
I have raised a fault
Re: Fibre speed drop
19-07-2014 6:10 PM
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Re: Fibre speed drop
21-07-2014 2:42 PM
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Re: Fibre speed drop
21-07-2014 6:35 PM
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Yes I have this message on my account
The next action on your Contact Us Ticket is due on Thursday 24th July at 2:00pm. This ticket will remain open with the BOT - FTTC Logged Faults until this time.
Not sure what this means though! Has the fault been identified or is this still an investigation?
Thanks
Re: Fibre speed drop
22-07-2014 2:14 PM
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Re: Fibre speed drop
24-07-2014 3:56 PM
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Question [ 88806075 ] is now off hold. Our Support Team will provide a further update soon.
This really does not give much information about what has happened in just under a week!
How long will this take?
Thanks
Re: Fibre speed drop
24-07-2014 4:07 PM
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The ticket has been passed back to you as we require an engineer to visit. Can you please provide your availability for an engineer on the ticket and I'll get that booked in for you?
Re: Fibre speed drop
24-07-2014 5:17 PM
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Thanks
Re: Fibre speed drop
24-07-2014 5:29 PM
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On rare occasions, weekend slots are available, unfortunately I can't see there are any available. Feel free to provide any weekend availability in case something does pop up though.
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