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broadband speed slow

Hazel
Newbie
Posts: 9
Registered: 16-05-2013

broadband speed slow


Hi my broadband speed has dropped again,  I was previously getting around 7.6mb but when i check my line it says
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
5.8 Mb
its dropped to the same speed  of 5.8mb when I last posted about slow speed  in April a staff member reported the line had high SNR  and reset it.

Thanks for your help.
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 1,836
Thanks: 4
Registered: 24-07-2014

Re: broadband speed slow

Hi Hazel,
I've done a line test for you and can see a possible issue. I've performed a line reset for you which should take about four hours to go through.
If you have problems after that, let us know and we'll advise further.



If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
Hazel
Newbie
Posts: 9
Registered: 16-05-2013

Re: broadband speed slow

Hi I reset my router 15 minutes ago but it seems to be connecting at the same speed as before, no change.
Hazel
Newbie
Posts: 9
Registered: 16-05-2013

Re: broadband speed slow

Hi I checked my router today but the connection speed is still slow, The information from my router posted below.
                              Downstream                  Upstream
Line Coding (Trellis)         On                               On
SNR Margin (dB)               13.1                         5.6
Attenuation (dB)                 31.0                         16.9
Output Power (dBm)         0.0                           12.8
Attainable Rate (Kbps)   10572                         1260
Thanks for your help
Rate (Kbps)                         6656                       1251
Thanks for your help