FTTC speed or lack there of.

[#1]

[#2]

Quote from: pod000

BT have replaced a card at the exchange which seems to have fixed the problem.

Unless this is another fault, the BT update says the card hasn't been replaced yet (it will be replaced tomorrow morning between 02:00 - 06:00)

Quote

Faulty card has been costed out to prevent further issues. Replacement card ordered for change out during maintenance window 02:00-06:00.

[#3]

And down again 

[#4]

I hope this lasts 

[#5]

Hallelujah

[#6]

Well,

I think it's fairly safe to say that the issue has been well and truly fixed...

[#7]

Long may it continue

[#8]

Good stuff! 

[#9]

We're waiting for an update this afternoon, we've been advised that progress has been made and from your comments hopefully is has.....I'm just waiting for this to be confirmed.

[#10]

Hi,
I've just had confirmation that the exchange issues have now been resolved 
Keep us posted on your performance or if anything changes.

[#11]

Any idea what was the issue as it seems you were incorrectly advised it was a capacity issue.. 
Also I believe forum member Finguz  has been given some sort of compensation for the lack of service we all experienced?

[#12]

It appears that it was a line card issue at the exchange that has been replaced. Generally we don't offer refunds unless the service was down and/or unusable.
Has your connection stopped you doing anything that you normally would be able to do?

[#13]

Just for clarity, I've had no compensation so far,  and no update to my ticket. It's pretty clear that our speed issue has been fixed though.
I'll contact Mr Pettitt on Monday ( plenty of chance for this fix to go wrong if it's going to ) and see where we go from there  
@ChrisP Just fyi, we haven't been able to stream or use video on Skype since this started. Browsing was a lottery after 7p.m. too.

[#14]

Delete me plz 

[#15]

@Finguz, pod000 & smhartley
I've updated your fault tickets on your account.
How's your connection?