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FTTC slow browsing issue

yellowbuddy
Newbie
Posts: 2
Registered: 06-03-2014

FTTC slow browsing issue

Recently had unlimited fibre installed and to begin with browsing speed was ok (perhaps slightly faster than adsl) with good download and upload speeds. Now whilst the down and up speeds have remained fine the browsing has become inconsistent, it quite often slows right down - sometimes pages have to be refreshed and there's even times when the page times out. It's getting to be really frustrating at times.
I'm connected by cable to BT HH5, predominantly on Mac though the issue is just the same on the Windows PC (also ethernet connected).
Any ideas on this?
3 REPLIES
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: FTTC slow browsing issue

I've had a look into this for you and can't see anything that immediately stands out.
Can you connect using the Windows PC and follow this guide: http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows...
This will help us rule out whether or not the router is causing any of the slowdowns.
yellowbuddy
Newbie
Posts: 2
Registered: 06-03-2014

Re: FTTC slow browsing issue

Ok I have done that. At the moment it appears to be ok, but as I mentioned the problem can be intermittent so I guess I will need to just monitor it for now?
Previously I was using the Home Hub without the Openreach vdsl modem.
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: FTTC slow browsing issue

Let us know if the issue persists and we can investigate further for you.