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Line under BT Acceptable Range ?

mixxy
Dabbler
Posts: 16
Registered: ‎08-02-2010

Line under BT Acceptable Range ?

Where do I go from here, I still am affected by the ongoing DNS problems but have noticed my line falls short on downloads speed on the wholesale test page
Should I be asking for anything to be fixed ?
5 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Line under BT Acceptable Range ?

Hi mixxy,
I've had a look at your connection and can see that the connection rate is a little lower than I would have anticipated. Are you completing Speed Tests via an Ethernet Cable?
Chris Pettitt
Cloud Environments Engineer
mixxy
Dabbler
Posts: 16
Registered: ‎08-02-2010

Re: Line under BT Acceptable Range ?

yeah was via cable
I have the guide to do a direct PPOE connection from windows then run the test ?
I can do that
If thats still low should i go though all the steps like changing the name in the router to the BT Test one  or could I do that from the manual PPOE connection
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Line under BT Acceptable Range ?

If you could try the PPPoE Test - that would be brilliant.
If the issue persists, I'd visit http://faults.plus.net so our Faults Team can take a look over things for you.
Chris Pettitt
Cloud Environments Engineer
mixxy
Dabbler
Posts: 16
Registered: ‎08-02-2010

Re: Line under BT Acceptable Range ?

I have done the manual test and get the same result
I have reported the issue under faults
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Line under BT Acceptable Range ?

That's great, our Faults team will investigate further and should be back in touch with an update on the ticket in the next 48-72 hours.