Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
FTTC install, no difference in DL speed...
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: FTTC install, no difference in DL speed...
FTTC install, no difference in DL speed...
21-05-2013 8:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Had my line changed to Plusnet Fibre today, but have a problem...
The Engineer tested the line at my home and it was 'getting maximum 40Mbps' and 'almost the same as at the cabinet' which is not too far away... PN and BT et al checkers previously reported estimates around 38 - 41Mbps. I'm guessing that my BTo profile is 40/10 whereas from the engineer results I could probably get higher rates on the 80/20.
However, that's not my major problem!
The BTW speedtester shows a profile of 38.72Mbps down and 2Mbps up however I'm currently getting 5.7Mbps down and 1.2Mbps up. This equates to the PN profile for my old DSL service.
I've raised a note on a previous call, and created a new one but have had no response - if there are any staffers looking at this, could they tweak my PN profile please????
The Engineer tested the line at my home and it was 'getting maximum 40Mbps' and 'almost the same as at the cabinet' which is not too far away... PN and BT et al checkers previously reported estimates around 38 - 41Mbps. I'm guessing that my BTo profile is 40/10 whereas from the engineer results I could probably get higher rates on the 80/20.
However, that's not my major problem!
The BTW speedtester shows a profile of 38.72Mbps down and 2Mbps up however I'm currently getting 5.7Mbps down and 1.2Mbps up. This equates to the PN profile for my old DSL service.
I've raised a note on a previous call, and created a new one but have had no response - if there are any staffers looking at this, could they tweak my PN profile please????
Message 1 of 3
(586 Views)
2 REPLIES 2
Re: FTTC install, no difference in DL speed...
22-05-2013 11:12 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Brewster,
Your account details hadn't updated to reflect your new product, I've amended this now so you should see the speed increase. I've also placed a modify order to move you over to the 80/20 product as you're maxing at 40Mb/s currently. This will complete tomorrow.
Let me know how you get on.
Your account details hadn't updated to reflect your new product, I've amended this now so you should see the speed increase. I've also placed a modify order to move you over to the 80/20 product as you're maxing at 40Mb/s currently. This will complete tomorrow.
Let me know how you get on.
Message 2 of 3
(335 Views)
Re: FTTC install, no difference in DL speed...
22-05-2013 1:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Chris,
Much obliged.
Much obliged.
Message 3 of 3
(335 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: FTTC install, no difference in DL speed...