FTTC but DL 3.5mb (ul is 17mb!)
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- Re: FTTC but DL 3.5mb (ul is 17mb!)
FTTC but DL 3.5mb (ul is 17mb!)
16-04-2013 8:49 PM
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FTTC installed today, DL speed tested via web consistent (with 2 WAN routers) @ 3.5mb and UL at 17mb.
So... is this a line profile thing given the installation was in the last 12 hours or do I have a problem?
[edit]
BT checker says:
Download speed achieved during the test was - 3.3 Mbps
For your connection, the acceptable range of speeds is 16 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
Thanks!
Re: FTTC but DL 3.5mb (ul is 17mb!)
16-04-2013 9:26 PM
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http://usertools.plus.net/@gateway/
What exchange?
http://www.samknows.com/broadband/exchange_search
Re: FTTC but DL 3.5mb (ul is 17mb!)
16-04-2013 9:28 PM
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"
You are currently connected to gateway ptn-ag01.
This is located in Telehouse North.
"
Poplar is the exchange, LNPOP
Thanks
Re: FTTC but DL 3.5mb (ul is 17mb!)
17-04-2013 9:31 AM
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I'm really sorry to hear that you're suffering with poor Fibre speeds.
It looks as though your package hasn't been moved on our systems to FTTC. You will still be seeing poor speeds until this gets moved over. I've passed this over to Chris Purvey who is having a look into this for you. He'll pop a post on here shortly and get this sorted out for you.
Re: FTTC but DL 3.5mb (ul is 17mb!)
17-04-2013 9:44 AM
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We'll also place your phone line order today.
Let me know how you go.
Re: FTTC but DL 3.5mb (ul is 17mb!)
17-04-2013 12:50 PM
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Thats great thanks, I am now seeing 20mb DL. Hoping that will go up over the next few days!
Re: FTTC but DL 3.5mb (ul is 17mb!)
17-04-2013 12:56 PM
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Let us know how you get on
Re: FTTC but DL 3.5mb (ul is 17mb!)
17-04-2013 1:02 PM
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Quote I am now seeing 20mb DL. Hoping that will go up over the next few days!
Is that wired or wireless ? you need to try a wired test to confirm the real speed. Wireless speed may be reduced significantly by many factors.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: FTTC but DL 3.5mb (ul is 17mb!)
17-04-2013 1:23 PM
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Yip, wired, 1gb to my router
Re: FTTC but DL 3.5mb (ul is 17mb!)
17-04-2013 2:26 PM
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and I presume Chris has just set your PlusNet profile to a similar value, but you can check that here https://portal.plus.net/my.html?action=data_transfer_speed ( login required ).
Quote IP Profile for your line is - 77.44 Mbps
What's that value showing ?.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: FTTC but DL 3.5mb (ul is 17mb!)
17-04-2013 2:31 PM
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Re: FTTC but DL 3.5mb (ul is 17mb!)
17-04-2013 2:49 PM
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Estimated line speed: 57Mb (Accurate to within +/- 1Mbit) - Checked on 2013-04-17 10:39:12
Current line speed: 78 Mb
So it looks like I am at 78mb already, but BT speedtest shows;
"
Download speedachieved during the test was - 19.8 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.44 Mbps .
Additional Information: IP Profile for your line is - 77.44 Mbps
"
So perhaps there is a "training" thing going on?
Re: FTTC but DL 3.5mb (ul is 17mb!)
17-04-2013 2:58 PM
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This smells like a fault to me! Chris and/or Chris will be investigating for you.
Ex-Broadband Service Manager
Re: FTTC but DL 3.5mb (ul is 17mb!)
17-04-2013 3:00 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: FTTC but DL 3.5mb (ul is 17mb!)
17-04-2013 3:31 PM
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