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FTTC but DL 3.5mb (ul is 17mb!)

ivankb
Grafter
Posts: 26
Registered: ‎20-09-2010

Re: FTTC but DL 3.5mb (ul is 17mb!)

Well that showed it.
I connected via my PC directly and got a ~78mb DL!
Then without doing anything else plugged my router back in and tested again and ~72mb DL...
So no idea but all is good.
Thanks to all very much!
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: FTTC but DL 3.5mb (ul is 17mb!)

Thanks for letting us know that.
Just out of interest, how and what equipment did you have set up when you were getting the lower speeds?
ivankb
Grafter
Posts: 26
Registered: ‎20-09-2010

Re: FTTC but DL 3.5mb (ul is 17mb!)

Same router that is now setup and getting the higher speed, it's a "Buffalo AirStation Nfiniti"
So nothing different at all from what was getting the 20mb.
MisterW
Superuser
Superuser
Posts: 14,572
Thanks: 5,408
Fixes: 385
Registered: ‎30-07-2007

Re: FTTC but DL 3.5mb (ul is 17mb!)

Quote
Then without doing anything else plugged my router back in and tested again and ~72mb DL...

The two pppoe disconnects/reconnects could well have put you on a different gateway. There was a problem with ptn-ag01 yesterday.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

ivankb
Grafter
Posts: 26
Registered: ‎20-09-2010

Re: FTTC but DL 3.5mb (ul is 17mb!)

At the moment I'm on:
You are currently connected to gateway pcl-ag02.
Dhaos
Grafter
Posts: 155
Thanks: 1
Registered: ‎26-02-2013

Re: FTTC but DL 3.5mb (ul is 17mb!)

Yeah last night i was going to mention about switching gateways to see if that changed anything, but switched to much can have a bad effect on your ip profile.
ivankb
Grafter
Posts: 26
Registered: ‎20-09-2010

Re: FTTC but DL 3.5mb (ul is 17mb!)

Hi
All was good for a few days until Saturday, then the connection dropped for a while and when it reconnected the speed is down to ~4mb.
Still with the fast upload.
At the moment I am on gateway:  pcl-ag03
Thanks
Ivan
ivankb
Grafter
Posts: 26
Registered: ‎20-09-2010

Re: FTTC but DL 3.5mb (ul is 17mb!)

Quote from: Kelly
There will be line training, but that is about bringing your line down to a stable speed.
This smells like a fault to me!  Chris and/or Chris will be investigating for you.

Hi Kelly
I seem to have an issue again, please see what you can.
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: FTTC but DL 3.5mb (ul is 17mb!)

Have you tried disconnect/connect of the router to see if a different gateway is better?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
ivankb
Grafter
Posts: 26
Registered: ‎20-09-2010

Re: FTTC but DL 3.5mb (ul is 17mb!)

Hi
Yip, I have rebooted the openreach router several times, seen gateways 1,2,4,5
Always the speed is ~4mb now though.
Thanks
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: FTTC but DL 3.5mb (ul is 17mb!)

To change gateway it's just the Plusnet router not the OpenReach modem!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
ivankb
Grafter
Posts: 26
Registered: ‎20-09-2010

Re: FTTC but DL 3.5mb (ul is 17mb!)

Quote from: jelv
To change gateway it's just the Plusnet router not the OpenReach modem!

Ok, either way it hasn't helped.
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: FTTC but DL 3.5mb (ul is 17mb!)

I'd suggest running through our faults checker at http://faults.plus.net and we'll take a further look into this.
ivankb
Grafter
Posts: 26
Registered: ‎20-09-2010

Re: FTTC but DL 3.5mb (ul is 17mb!)

Hi
Done thanks.
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: FTTC but DL 3.5mb (ul is 17mb!)

Hi,
I've just popped an update on the Fault ticket you've raised.