FTTC Install
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FTTC Install
13-05-2013 4:17 PM
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Re: FTTC Install
13-05-2013 4:58 PM
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Welcome to our community forums
I've checked over your connection and can see that you're connected on at 40Mb/s even though your estimate is lower. I've placed a modify order to move you to the 80/20 product which will complete tomorrow and we'll hopefully see an increase.
Let me know how you get on.
Re: FTTC Install
13-05-2013 5:16 PM
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Thank you for checking my connection I will confirm tomorrow on the 80/20 product. Firstly can I say what fantastic service I have had from plusnet from ordering to install all done in 7days, great service and excellent customer support. BT Openreach chap was excellent could not fault him and explained the whole process to me on the day of install top class service :), very happy thanks again.
Re: FTTC Install
13-05-2013 5:18 PM
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Nice one!
Re: FTTC Install
14-05-2013 9:40 AM
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I can confirm it has switched over to the 80/20 product and the speed has changed, thank you for your help great service.
Re: FTTC Install
14-05-2013 9:58 AM
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dick:green Image tags added.
Re: FTTC Install
14-05-2013 11:39 AM
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Let me know if there's anything else.
Re: FTTC Install
15-05-2013 10:21 AM
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Thank you again for sorting the connection, just a quick question I see from running the BT speedtester that the upload speed is set to max speed 20 but the download speed is set to max speed 67 mbps should this not be set to 78 mbps to match that of the plusnet website line speed?
Re: FTTC Install
15-05-2013 10:27 AM
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Hth
Re: FTTC Install
15-05-2013 10:37 AM
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[Edit] looks like njay beat me to the reply!
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