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broadband down again

smokeyone
Grafter
Posts: 58
Registered: ‎23-08-2007

broadband down again

Hello
Any other members having this problem - had it a while back but it has returned - internet is out for ten minutes or longer on random occasions - I even now sometimes get an official BT message saying their server is off line..
Last time it happened was about ten minutes ago for ten minutes.........
Quick update - just happened again - offline for a few minutes with fixed green light on the router
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: broadband down again

Hi there,
The info in this post should help you fix that: http://community.plus.net/forum/index.php/topic,104933.0.html/
Let us know how you get on.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
smokeyone
Grafter
Posts: 58
Registered: ‎23-08-2007

Re: broadband down again

Thanks for trying to help - all I get from trying to enter the DNS servers 212.159.6.9 and 212.159.6.10
is the problem loading page message - a while back Plusnet found I had drop outs all over the place
and even showed me the graph -
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: broadband down again

No problem at all smokeyone,
Your connection has dropped a few times over the last 24 hours but not to a significant level:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13685471158017.png"/>
the BT landing page you mentioned is usually caused by DNS issues, you may want to try assigning Google's DNS servers which are 8.8.8.8 and 8.8.4.4
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
smokeyone
Grafter
Posts: 58
Registered: ‎23-08-2007

Re: broadband down again

Thanks for the help again - will see how it goes -