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Email problems

jocky
Dabbler
Posts: 10
Registered: ‎08-08-2007

Email problems

Is anyone having problems accessing email and Plusnet webmail. Service Status is showing as green, but I am unable to gain access and do not believe I have an issue with my Firewall. Thanks
26 REPLIES 26
spraxyt
Resting Legend
Posts: 10,063
Thanks: 674
Fixes: 75
Registered: ‎06-04-2007

Re: Email problems

Email and webmail is OK for me.
David
Jake
Grafter
Posts: 37
Thanks: 1
Registered: ‎05-06-2008

Re: Email problems

Hi jocky, although telnet and Webmail seem fine our side, there's a few tickets I've seen where Webmail and email access is suddenly down. I'll get some examples so we can raise a problem.
Gel
Aspiring Champion
Posts: 2,338
Thanks: 300
Fixes: 29
Registered: ‎02-08-2007

Re: Email problems

There was a problem earlier in sending e mails; seems to be cleared now.
(Was getting message that "relaying not permitted".
Peter_Vaughan
Grafter
Posts: 14,469
Registered: ‎30-07-2007

Re: Email problems

I've had delays picking up email via POP3 & IMAP over the past few days. Normally it is either very slow to connect to the server initially or it times out. A re-attempt normally then connects OK.
Seems OK at he moment though.
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: Email problems

I've not had any problems POPing or access to Webmail currently.
hmburg52
Grafter
Posts: 35
Registered: ‎11-08-2007

Re: Email problems

Hi, I had a ticket raised this morning as I cannot connect to pop3 or webmail. My internet connection is fine apart from that but I cannot even ping webmail.plus.net as there is no connection.  They say it could be due to static IP's and will let me know, so there is a problem somewhere!
itsme
Grafter
Posts: 5,924
Thanks: 3
Registered: ‎07-04-2007

Re: Email problems

paulgul
Rising Star
Posts: 617
Thanks: 3
Fixes: 1
Registered: ‎05-04-2007

Re: Email problems

I'm unable to connect to webmail, but pop3 is ok. Also most other PN portal pages are very slow loading. Had similar problms most of yesterday as well, cleared by the evening.
Paul
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: Email problems

Silly question maybe (!), are you all logging into webmail here - https://webmail.plus.net/src/login.php and selecting the right server for your service?
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Email problems

seems to a more general problem as I am getting errors
http://usertools.plus.net/status/archive/1241867208.htm
artmo
Aspiring Champion
Posts: 19,524
Thanks: 421
Registered: ‎12-08-2007

Re: Email problems

I'm having a problem trying to collect my mail via Thunderbird  at present.  Each time I try to log in I'm told my password has failed and then get a box asking me to enter a new  password.
Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Re: Email problems

Also having password problems and then failures.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Email problems

There is a P1 and service status out about this,  networks are trying to find the cause and updates will be sent out as we get them.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: Email problems

Sounds like it may be authentication issues then. I've just accessed webmail ok and popped ok. I don't know if it's gateway dependant, I'm on pcl-ag03. HTH.