Dropping out..

[#1]

For the last 10 days or so I have been losing my internet connection for a few minutes every day.. Can someone please check my connection and let me know what's going on please. Thank you.

[#2]

@patti Thought I was correct - you reported a similar issue 11 months ago, where I made a suggestion, but we never heard anything back.

[#3]

Hi John, Yes there was a problem a while a go but it was rectified. and now its dropping my connection. Any ideas?

started again.

My apologies for not getting back to you I thouht t had all be done with.

[#4]

@patti It appears you have a similar issue to last year - they can reoccur. Follow https://www.plus.net/help/report-a-problem/

[#5]

Thank you John for your assistance. If it keeps on happening I will get in touch with Plusnet.

Patti

[#6]

Hi @patti I think I've found a problem that's affecting your broadband, I've got someone working on it now so hopefully be fixed shortly.

[#7]

Should be fixed now.

[#8]

HI Dave,

Sorry. I've just seen this .. It was fine until the weekend..  Saturday and Sunday it kept dropping out and today for a short while, Can you have another look and see what may be causing this please? Appreciate your help.

Thank you

Patti

[#9]

@patti Thank you for getting back in touch with us, I'm sorry to hear the issue is still ongoing.

I have tested your line and found there's a fault with the network, which is affecting your service. I have now raised this with Openreach and I have also emailed you from the account, please allow up to 2 working days for this to be addressed.

I hope this helps, please let me know if there's anything else in the meantime.

[#10]

Thanks Tina.

Ive received a text message from Openreach and will await further communication.