Don't have a modem/ethernet master wall socket, will an engineer install one?

[#1]

Just looking at sorting out broadband and I'm moving off of mobile broadband back to FTTC/FTTP. Following a total rewiring the house I live in currently has no master socket and I want to check if this will be something that a plusnet engineer will install, or is it something I'll need to sort seperately?

[#2]

If FTTP (Full fibre) is available and you order it, then an Openreach engineer will run a new fibre cable either underground or from the pole and then install an ONT (Optical network termination) inside the house.

Following a total rewiring the house I live in currently has no master socket 

Did the house previously have a phone line and master socket ?

[#3]

This is something Openreach would do, when Plusnet place the order with them.  The complications/delays might come if Openreach think you already have bits that you don't.  That is probably unlikely if you are going with FTTP (if you've not previously had an ONT installed).

If you enter your details on here and post the results (with any addresses and such like redacted) it may help to see what you have got and what is available to you: https://www.broadbandchecker.btwholesale.com/

Edit: @MisterW beat me to it!

[#4]

It did yes, though I couldn't even begin to say where or what remains of that wiring.

I don't believe FTTP is avaiable in my area sorry that was unhelpful of me to add that. I've used mobile broadband exclusively for the last 6 years, I moved to my current address and renovated heavily and that included a full rewiring that removed all the old wiring as well as multiple walls. As such as far as I am aware, the only wiring for the old master socket that would still exist would be underground outside the property, none would be left internally as far as I know.

[#5]

@adtankard1 in that case it could be complicated if you are not ordering Full fibre. The master socket and the wiring up to it are the property of Openreach and should not be tampered with. Openreach will assume that its all still in place and will  not expect to have to make a visit to the property to install one.

As @pjmarsh says, post the availability checker results and we'll check what's available

[#6]

[#7]

Based on that you would need to order a Fibre (ie SOGEA) product, which would need a copper line and a master socket.  Firstly you'll need to order that, then you'll need to persuade them to persuade Openreach that you need an engineer visit.  That second bit will be the messy bit!

[#8]

I might be an idiot, because I've just looked behind my office desk and there is an ethernet/modem socket, which from following the wire as far as I can appears to still be connected to *something*, though I can't tell where it eventually goes.

It appears to run through the floor and downstairs and looks to be boxed off down to the floor where I can only guess that it then goes outside and underground, but I have no way to confirm that.

[#9]

If you post some pictures we should be able to identify...

[#10]

The office socket with the wire running into the cornerWhere I think that wire then comes down into the downstairsWhere I think it then goes down under the floor and back outside, but I can't get the boxing off to be able to tell

[#11]

@adtankard1 

Have you given any consideration as to where you would want the Master Socket located?

The box on the wall may have to come off and or floor boards lifted to allow the OR engineer to work. Either that or they call in a ground works team to dig outside and then being the copper cable in through the external wall.

Brian

[#12]

Honestly wherever requires (if possible) no digging. The floorboards have been torn apart multiple times so they're not precious at all.

I'm hoping that this means that the wiring is still in place and that I'm not as royally screwed as it first seemed?

[#13]

@adtankard1 that socket COULD be a very old master socket , does it have an Openreach logo on it ?

If you've got a old phone, you could check if the socket is connected by plugging a phone in. You MIGHT get a dial tone.

Is that socket in a convenient place for the router to be connected ? note that you will need a mains socket

[#14]

This is the only symbol on it which I can only assume stands for telephone at a guess.

[#15]

@adtankard1 

I think the box needs to come off and the floor board downstairs lifted so you can see what's what and have access for the OR engineer to work.

The MS could go up or downstairs. Either way you appear to have a route for an ethernet cable to run between floors which would allow a Wireless Acces Point to be installed. Or, if the MS is downstairs the upstairs socket could be replaced with an ethernet socket (easy to install - you just need a punch down tool). That way you can plug in any equipment you want upstairs.

You would have a bit of re-decorating to do.

Brian

Edit : Just noticed on your latest picture a second cable running out of the box along the wall. Where does this go?