Disconnections after power cut
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Disconnections after power cut
04-02-2013 2:51 PM
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Tried unplugging for 30 seconds etc and no use, just wondering if someone from plusnet can run some quick tests on my line to see if theres anything wrong there but I'm 99% sure the router is messed up (router not plugged in to surge protector). Unfortunately I can't test my theory because I don't have a spare router.
Re: Disconnections after power cut
04-02-2013 3:01 PM
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<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13599898964623.png"/>
Tests don't indicate an issue but I would err on the side of the router being the problem but it would be worth proving if possible. I can arrange for a router to be sent out for you as I'm sure our products guys would be interested in getting their hands on your router for testing.
Adam
Re: Disconnections after power cut
04-02-2013 3:06 PM
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Re: Disconnections after power cut
04-02-2013 4:54 PM
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Go for it - it shouldn't affect a thing (unless it fixes the problem of course )
If you could post back regarding the reset we'll see about getting a replacement out and then one of our projects team should be in touch early next week to arrange a convenient pick up date with you for the old router if that's alright?
Re: Disconnections after power cut
04-02-2013 4:57 PM
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Re: Disconnections after power cut
04-02-2013 5:32 PM
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Re: Disconnections after power cut
04-02-2013 5:38 PM
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Re: Disconnections after power cut
04-02-2013 6:24 PM
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Re: Disconnections after power cut
05-02-2013 10:00 AM
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Re: Disconnections after power cut
05-02-2013 1:13 PM
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Re: Disconnections after power cut
05-02-2013 4:44 PM
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- Re: Disconnections after power cut