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certain site access 5/2/13

Moderator
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Posts: 18,505
Thanks: 1,801
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Registered: 11-01-2008

certain site access 5/2/13

Anyone else seeing issues?
I can't connect to starbucks.co.uk

PING starbucks.co.uk (12.129.19.148): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
^C
--- starbucks.co.uk ping statistics ---
4 packets transmitted, 0 packets received, 100.0% packet loss
PING www.downforeveryoneorjustme.com (108.174.146.20): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
^C
--- www.downforeveryoneorjustme.com ping statistics ---
4 packets transmitted, 0 packets received, 100.0% packet loss
traceroute to www.starbucks.co.uk (12.129.19.148), 64 hops max, 52 byte packets
1  192.168.1.254 (192.168.1.254)  654.032 ms  1.165 ms  1.457 ms
2  lo0-central10.pcl-ag04.plus.net (195.166.128.185)  21.496 ms  18.505 ms  64.394 ms
3  link6-central10.pcl-gw02.plus.net (84.93.249.106)  19.920 ms  25.672 ms  49.397 ms
4  xe-1-2-0.pcl-cr02.plus.net (212.159.1.6)  16.818 ms  27.651 ms  18.539 ms
5  ae2.pcl-cr01.plus.net (195.166.129.6)  17.580 ms  16.811 ms  47.918 ms
6  xe-11-1-0.edge3.london2.level3.net (212.187.201.209)  96.288 ms  16.639 ms  17.187 ms
7  ae-0-11.edge4.london2.level3.net (4.69.200.126)  30.603 ms  19.073 ms  17.384 ms
8  ae-3-3.ebr1.london1.level3.net (4.69.141.189)  17.407 ms  18.260 ms  16.893 ms
9  ae-57-112.csw1.london1.level3.net (4.69.153.118)  17.199 ms
   ae-58-113.csw1.london1.level3.net (4.69.153.122)  21.721 ms
   ae-56-111.csw1.london1.level3.net (4.69.153.114)  17.987 ms
10  ae-118-3504.edge3.london1.level3.net (4.69.166.142)  17.166 ms
   ae-115-3501.edge3.london1.level3.net (4.69.166.130)  62.023 ms  19.760 ms
11  * *

or downforeveryone

traceroute to downforeveryoneorjustme.com (108.174.146.20), 64 hops max, 52 byte packets
1  192.168.1.254 (192.168.1.254)  890.993 ms  4.672 ms  1.049 ms
2  lo0-central10.pcl-ag04.plus.net (195.166.128.185)  23.075 ms  21.393 ms  17.770 ms
3  link8-central10.pcl-gw02.plus.net (84.93.249.110)  17.288 ms  16.753 ms  16.879 ms
4  xe-1-2-0.pcl-cr02.plus.net (212.159.1.6)  31.217 ms  17.370 ms  37.385 ms
5  ae2.pcl-cr01.plus.net (195.166.129.6)  16.946 ms  16.245 ms  40.269 ms
6  xe-11-2-0.edge3.london2.level3.net (212.187.201.213)  16.728 ms  17.064 ms  46.719 ms
7  ae-0-11.edge4.london2.level3.net (4.69.200.126)  17.129 ms  28.810 ms  25.666 ms
8  ae-3-3.ebr1.london1.level3.net (4.69.141.189)  17.364 ms  24.603 ms  17.216 ms
9  ae-57-112.csw1.london1.level3.net (4.69.153.118)  23.442 ms
   ae-58-113.csw1.london1.level3.net (4.69.153.122)  34.709 ms
   ae-56-111.csw1.london1.level3.net (4.69.153.114)  19.174 ms
10  ae-118-3504.edge3.london1.level3.net (4.69.166.142)  16.955 ms
   ae-115-3501.edge3.london1.level3.net (4.69.166.130)  17.076 ms  16.955 ms
11  *

possible peering issue?
Thanks Smiley

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

14 REPLIES
MsDizzie
Grafter
Posts: 132
Registered: 21-11-2012

Re: certain site access 5/2/13

Interesting... use Costa's instead  Wink
Seriously though I can't access it either via my home PC, however using my work's laptop with a VPN connection I can.
nitram
Grafter
Posts: 41
Registered: 04-08-2012

Re: certain site access 5/2/13

Both down for me on pcl-ag05
Plusnet Help Team
Plusnet Help Team
Posts: 13,317
Thanks: 219
Fixes: 65
Registered: 27-04-2007

Re: certain site access 5/2/13

Thanks for the heads up dvorak we've just seen some tweets of a similar nature so we're looking into it.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Moderator
Moderator
Posts: 26,523
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Registered: 14-04-2007

Re: certain site access 5/2/13

Unable to connect from here.
Ok on T-Mobile.

Customer and Forum Moderator.

Moderator
Moderator
Posts: 26,523
Thanks: 1,527
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Registered: 14-04-2007

Re: certain site access 5/2/13

Trust me to want some drivers from HP and I can't access the relevant HP site Sad

Customer and Forum Moderator.

Moderator
Moderator
Posts: 18,505
Thanks: 1,801
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Registered: 11-01-2008

Re: certain site access 5/2/13

Still haven't been able to download my espresso Sad

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

nitram
Grafter
Posts: 41
Registered: 04-08-2012

Re: certain site access 5/2/13

All appears OK here now
Moderator
Moderator
Posts: 18,505
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Fixes: 221
Registered: 11-01-2008

Re: certain site access 5/2/13

Both the sites I was looking at are back.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Gaffer
Community Gaffer
Posts: 13,281
Thanks: 1,050
Fixes: 86
Registered: 04-04-2007

Re: certain site access 5/2/13

I was keeping an eye on starbucks.co.uk, proboards.com, downforeveryoneorjustme.com and zetaboards.com and all four have come back for me. Still waiting the official word on what caused the problem...

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 1,136
Thanks: 2
Registered: 30-07-2007

Re: certain site access 5/2/13

Someone switched dave to decaff this morning...
F9 member since 4 Sep 1999
F9 ADSL customer since 27 Aug 2004
DLM manages your line the same way DRM manages your rights.
Look at all the pretty graphs! (now with uptime logging!)
MarkOsborne
Dabbler
Posts: 23
Registered: 12-10-2011

Re: certain site access 5/2/13

I hope this isn't a red herring (I know it's a little odd) but here goes.
I've had a similar problem with access my work's mail since Friday 1st Feb. It had been working flawlessly all week. I noticed that from about 11:00 am I was not getting any emails on the iPhone. After trying various laptops, iPads etc I still had no joy. I tried re-booting all devices and modem and router (all twice) over several hours and still no joy. Didn't matter if I used IP address or web address, no joy. However the moment I flipped the iPhone over to 3g ... no problem with access. Checked with work collegues working out of the office and no problem with access to mail.
Saturday morning around 9.50 everything is still not working. Website can't be accessed. Checked again just after 10:00am and everything is working perfectly just like all week. Ipad, laptops, iPhone etc. Great I thought, one-off problem resolved. But this was not the case, just after 11:00 on Saturday morning, everything just stopped. Website unobtainable on any device.
Now here's the really strange bit.
I try getting access all Saturday and no joy. Try again Sunday morning 09:50 no access, but just after 10:00 am I've got access again on all devicess ... until after 11:00.  How wierd is that? No more access on Sunday or at 08:00 on Monday. Went in to the office Monday so I don't know if I had service restored at all on Monday during  day. There was no access to site Monday evening or Tuesday morning.
website is https://eu-mail.elekta.com/ or https://91.142.128.181/
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: certain site access 5/2/13

There may be a problem
Using the website link - no problem
Using the IP address I get this
MarkOsborne
Dabbler
Posts: 23
Registered: 12-10-2011

Re: certain site access 5/2/13

Thanks for the reply OldJim.
I made a quick call home and my wife tried both links. Same behaviour as yours which is how it would work normally. Looks like my ability to gain access has come back.
Thanks for trying and apologies for any distraction.
Mark
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: certain site access 5/2/13

Hi, we did raise this as a problem and while it seems to have tailed off now we're still not sure what caused it, so will be updating the SS thread when we know any more.
Details here: http://usertools.plus.net/status/archive/1360074438.htm