Direct Debit Problems
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- Re: Direct Debit Problems
Direct Debit Problems
06-09-2007 4:26 PM
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On the 22nd August I was advised of the charge to my Direct Debit account.
On the 23rd August Plusnet agreed that it was an error and it would be cancelled.
On the 28th August the £40 was taken from my account.
On the 30th August I was told the money had been returned.
It is now the 6th September and I am still waiting!
If there is anyone from Plusnet reading this can they please help as I'm fast losing all confidence in the CSC team. The relevant tickets are Metronet 22574795 and Plusnet 22673134, the reason there are two tickets is because as soon as the transfer was made from Metronet to Plusnet the thread was broken.
This however does raise the wider issue of whether it is normal for Plusnet to continue with Direct Debit deductions 5 days after they acknowledge that the charge is an error.
Has any-one else had this experience or am I just unlucky?
Re: Direct Debit Problems
06-09-2007 4:29 PM
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There's nothing that anyone in the CSC can do to check I'm afraid. As such I've passed your ticket through to the Accounts team and they'll be able to look into it for you.
Re: Direct Debit Problems
06-09-2007 4:37 PM
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Re: Direct Debit Problems
06-09-2007 5:03 PM
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I cannot reply through the secure channel as you have picked up my old Metronet username and my access to previous and new messages on this channel died with my Metronet Internet account (I still have an email address courtesy of Metronet) - I suspect this is part of the problem.
Re: Direct Debit Problems
06-09-2007 5:10 PM
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I've merely used your original ticket. You should hopefully have an answer from Finance in the morning.
As silly as it sounds, it can take 2-3 weeks for DD refunds, because they have to be signed off by Finance and then the Finance director.
I'm sorry for all the delays you're seeing.
Re: Direct Debit Problems
06-09-2007 5:13 PM
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I've passed your ticket through to Accounts, but I forgot to make it clear that it was an internal note! The question was for them and not for you.
Sorry for the confusion!
Re: Direct Debit Problems
06-09-2007 5:18 PM
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Re: Direct Debit Problems
06-09-2007 5:23 PM
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Re: Direct Debit Problems
06-09-2007 5:25 PM
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Re: Direct Debit Problems
06-09-2007 6:29 PM
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Re: Direct Debit Problems
06-09-2007 8:35 PM
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The DD took aver 10 working days to be refunded so patience is required.
Ian
Re: Direct Debit Problems
08-09-2007 4:00 PM
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No-one has yet told me why the money was taken 5 days after Plusnet confirmed that the charge was a mistake.
It's all very disappointing!
Re: Direct Debit Problems
08-09-2007 4:04 PM
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This is regardless of whose fault it is.
Be very pushy.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Direct Debit Problems
08-09-2007 7:42 PM
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If the originator or the bank/building society makes an error, the customer is guaranteed a full and immediate refund of the amount paid.
Note the word 'immediate'.
Re: Direct Debit Problems
08-09-2007 7:53 PM
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Quote from: waldron Note the word 'immediate'.
But only if done by the bank.
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