DLM Reset

[#1]

@Gandalf OK, hadn't thought of that - so, @selector14 - ignore my post above.

[#2]

Hi @Gandalf 

Thanks, I have definitely noticed an increase in speed. As you have said its now showing as 37mbps sync speed.

I haven't restarted the hub at all. I'll let it do it's thing.

So do I just monitor it for now and see how it goes? as you say the errors may be due to speed rather than an actual fault?

Thanks again

[#3]

Yeah I think the line is generating errors due to the higher speed, but could only be a matter of time before it falls over itself and things starts slowing down again.

Imagine it like a bumpy road, we’ve forced the ‘car’ to go fast, but the bumps are still there, so the tyres eventually break and it slows down (there were no errors at the slower sync, so couldn’t have known this previously).

Assuming the errors persist, I reckon it’s indicative of an underlying issue with the line that should be further investigated by an engineer. Although appreciate you’ve had quite a few engineers out previously. 

Silver lining is that it’s generally easier to diagnose an issue if the connection’s behaving poorly, so the errors may just be what an engineer needs to sort it, although granted I wasn’t close to the previous investigation.

You could try re-reporting the issue by text here: https://www.plus.net/help/report-a-problem/ and see what happens. Keep us posted on how you get on.

[#4]

Hi @Gandalf 

Just an update.

I haven't reported an issue, maybe I should of (although the text reporting doesn't seem to work for me).

The speed has been slowly decreasing, now currently sitting at around 27mbps.

Thanks

[#5]

Hey @selector14,

I've been reviewing the line speeds, and as you mentioned, they are currently decreasing again. If you’re available for a quick call, I have sent you a DM please reply with a suitable time I would like to go over some checks with you to see if there’s anything we can do to improve the speeds. If we are unable to resolve the issue, I would like to explore the possibility of bringing in another engineer. I understand that you’ve had several before, but it has been a while since we last addressed this.

[#6]

Hi @Marsh 

I just wanted to update you with the latest in regards to the issue.

It has been a lot better since the engineer replaced an external cable. Although the speed is still dropping, it seems to be at a much slower rate with less errors.

Thanks

[#7]

Hi,

Sorry to revive an old thread.

The internet has been running so much better since my last message.

However, these last few weeks I seem to be experiencing some similar issues again. Speeds continually dropping.

Thanks

[#8]

Which router do you have, @selector14 ? Maybe if we saw some data, we could help, 'we' being other Community members, as the Help Team has undergone another change.

[#9]

“Speeds gradually dropping” does not provide a framework within which advice can be offered.  Sight of the router metrics (sync speed, SNRM and error counts where available) provide objective data against which advice can be offered.

Data speed test results are similarly of no help either.

[#10]

I'm using a third party router. It's a TP-Link Deco X50.

The last time I had this issue was a wiring faulty externally. Unfortunately I live in a road that is known for horrendous wiring issues.

[#11]

Don't know TP-Link kit - does it have any useful data?

If not, as @Townman advised above, re-run the faults bot.

[#12]

Hi @Marsh 

Sorry to bother you again. My current router sync speed is approx. 18Mb. Would you be able to check my line please?

[#13]

Have you run the diagnostic bot - see the link below.

@Gandalf advised previously that an engineer is probably required ... did you arrange for that to happen?

[#14]

@Townman 

Can I run that with a SoGEA connection?

[#15]

@selector14 Yes.