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DLM Reset

jab1
The Full Monty
Posts: 20,471
Thanks: 6,786
Fixes: 303
Registered: ‎24-02-2012

Re: DLM Reset

@Gandalf OK, hadn't thought of that - so, @selector14 - ignore my post above.

John
selector14
Newbie
Posts: 8
Thanks: 1
Registered: ‎22-02-2025

Re: DLM Reset

Hi @Gandalf 

 

Thanks, I have definitely noticed an increase in speed. As you have said its now showing as 37mbps sync speed.

I haven't restarted the hub at all. I'll let it do it's thing.

 

So do I just monitor it for now and see how it goes? as you say the errors may be due to speed rather than an actual fault?

 

Thanks again

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,747
Thanks: 10,485
Fixes: 1,614
Registered: ‎21-04-2017

Re: DLM Reset

Yeah I think the line is generating errors due to the higher speed, but could only be a matter of time before it falls over itself and things starts slowing down again.

Imagine it like a bumpy road, we’ve forced the ‘car’ to go fast, but the bumps are still there, so the tyres eventually break and it slows down (there were no errors at the slower sync, so couldn’t have known this previously).

Assuming the errors persist, I reckon it’s indicative of an underlying issue with the line that should be further investigated by an engineer. Although appreciate you’ve had quite a few engineers out previously. 

Silver lining is that it’s generally easier to diagnose an issue if the connection’s behaving poorly, so the errors may just be what an engineer needs to sort it, although granted I wasn’t close to the previous investigation.

You could try re-reporting the issue by text here: https://www.plus.net/help/report-a-problem/ and see what happens. Keep us posted on how you get on.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet