DIY Fibre
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DIY Fibre
09-07-2014 8:14 PM
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Is this something that plusnet offer or will be offering, as it's not exactly rocket science.
Secondly, as an existing ADSL customer, when I look on the site for upgrading, it tells me if you have ADSL you will need a new router, but I know that the Technicolor routers are dual purpose (I work in IT and use these at work even though they are the worst routers ever for its user interface :().
Thanks guys.
Re: DIY Fibre
09-07-2014 9:12 PM
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As you correctly state, it's rubbish anyway. I use an Asus dual band fibre router.
Re: DIY Fibre
09-07-2014 9:59 PM
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The fact that a separate router and modem is used for fibre has nothing to do with the necessity for an engineer visit. Rather I think BTOR have simply not yet made this generally available.
As for the TG routers, the firmware is different between the ADSL and FTTC versions - I believe neither works with the other, so at the point of service switch over, you'd be left with no then working unit, unless you had a very carefully managed migration plan. I guess that is something which you or I could sort out, but would be beyond the ability and experience of 95% of users.
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Re: DIY Fibre
09-07-2014 10:49 PM
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The latest 582n FTTC firmware can be configured for ADSL use. The main thing Plusnet would need to provide for self install FTTC would be a router with an integrated VDSL modem, which they currently don't offer.
Re: DIY Fibre
10-07-2014 7:55 AM
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http://community.plus.net/forum/index.php/topic,128972.0.html
Re: DIY Fibre
10-07-2014 8:54 AM
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It could even be the case that the steps aren't followed correctly and the setup isn't completed properly which could drive in faults. I think a Self Install option is good but as Dave has mentioned here: https://community.plus.net/forum/index.php/topic,128972.msg1121685.html#msg1121685 we're still in the trial process at the moment.
Re: DIY Fibre
10-07-2014 9:46 AM
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Quote from: chenks76 i started a thread about this the other day, and some of this forums mafia members essentially told me to f-off.
http://community.plus.net/forum/index.php/topic,128972.0.html
Your were rather badly beaten up on there whilst asking reasonable questions which I think were appropriately addressed by PN staff.
There is a marked difference between "wires only" (use your own modem) and "self install" (use the modem we will post to you like what we already do for ADSL).
The latter provides flexibility whilst ensuring that the equipment is of a known standard, is supportable and will enable remote diagnostics. The former could become a right bag of worms.
The VDSL filter is an interesting dynamic in here. Depending upon the type of NTE5 socket fitted, as advised elsewhere on a recent post everything beyond the test port is the EU's equipment, if the nte5 has a removable lower plate, then the EU can legally fit a VDSL faceplate which could be supplied with the shipped modem, just as are ADSL dangle filters at present.
This is not a technology issue, rather one of logistics and volume of take up verses the commercial effort to implement and the consequential support effort to pick up the DIY failures. If a dangly VDSL filter were available I'd wage a tidy sum that there would be lots of DIY installations attempted on extension sockets, with the consequence of speed expectations not being met.
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Re: DIY Fibre
10-07-2014 9:54 AM
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Quote from: chenks76 i started a thread about this the other day, and some of this forums mafia members essentially told me to f-off.
I think it was more of the case that we tried to explain something to you that you refused to accept.
Re: DIY Fibre
10-07-2014 10:03 AM
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Quote from: AndyH I think it was more of the case that we tried to explain something to you that you refused to accept.
no, certain users were guessing and making assumptions.
the only legitimate response was from PN - which proved that some of the people posting "answers" in fact had it totally wrong.
as i said, if BT and Sky can do it (and they have far higher subscriber numbers than BT) then PN should have no real problem offering it.
i'm not saying make it the only option, i'm saying it should be one of the options.
and with regards to you AndyH, you have some cheek using the "refused to accept" line.
it's clear for everyone to see in this forum that when you respond to any thread it's a "my way or the high way" attitude you take - and pushing opinion as fact.
i've seen many replies from you where you point blank refuse to take anyone else's opinion.
Re: DIY Fibre
10-07-2014 10:16 AM
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This isn't Chit Chat so can we please keep it on topic.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: DIY Fibre
10-07-2014 10:23 AM
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Re: DIY Fibre
10-07-2014 10:28 AM
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This post clarifies Plusnet's position (pretty much as I pointed out on a previous thread):
Quote from: dave Hi,
We've been testing the Openreach self install product, mainly with staff and friends and family of staff members and mainly using the Technicolor VDSL router noted above. We've also been watching the industry results of how self install compares to engineer install.
We don't offer an option in our fibre signup journey to provide your own router for 2 reasons, first 99.99% of people signing up won't have a suitable VDSL router and secondly even if they did the router probably wouldn't have gone through the Openreach testing. While a router doesn't need to go through the Openreach testing, if the vendor hasn't met the standards set by Openreach or if they don't provide ongoing support should the standards change then there's no guarantee the service would continue to work.
As with ADSL, self install FTTC will likely become the norm in time but for the moment it's still a trial process for us.
No timescale, but I would imagine it happens sooner rather than later - there is a higher cost for Plusnet 'managed installs' vs 'self installs'.
Re: DIY Fibre
10-07-2014 12:14 PM
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At the moment the cost in in provision / installation at the start of service, applies to all subscribers and ensures it works.
With self install, the costs arise out of support remedying DIY failures, unfulfilled expectations, user disappointment and loss of reputation. These costs are likely to dwarf the present costs and be difficult to control - putting a problem right is invariably more costly than preventing it in the first place.
As with this forum, only a minority of PN users use it, I suggest only a similar minority would be capable of doing a successful DIY install without giving rise to recourse to support. With FTTC installs being what they are at present - cabinet / filter / restricted modems / data extensions - they are not idiot proof (Kelly technicians struggle) enough for the majority to undertake. Most people get jittery about removing the NTE5 face plate...
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: DIY Fibre
10-07-2014 12:26 PM
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Quote from: AndyH there is a higher cost for Plusnet 'managed installs' vs 'self installs'.
The BT price list shows three types of install:
1. Basic Install or Managed Install using the Openreach Modem - £80
2. Self Install using Customer Provided Modem/Router - £49
3. Managed Install using a Customer Provided Modem/Router - £99
In common with many ISPs (but notably not BT Retail) PN use option 1 so self install would save £30. As long as a VDSL router costs less than £30 more than the TG582n then there is hardware saving but, as mentioned above, the support costs may actually be higher.
I should imagine that, as with ADSL, BT will withdraw the managed install option of course...
Re: DIY Fibre
11-07-2014 2:25 PM
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Thanks for the answer though, just a pain having to take time off work.
Thanks guys.
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