Constant drops

[#1]

@Darren8282 Can you post your Hubs stats please - there is clearly, from the post above a major issue somewhere, and I honestly think it is somewhere in the BT network downstream of you. PN staff may disagree, but those figures are not very nice at all.

[#2]

DSL uptime:0 Days 0 Hrs 28 Mins 13 Secs
Data rate:16.743 Mbps / 57.625 Mbps
Maximum data rate:18.062 Mbps / 61.336 Mbps
Noise margin:7.9 / 6.9
Line attenuation:9.9 / 14.9
Signal attenuation:10.0 / 15.7
VLAN id:101
Upstream error control:Off
Downstream error control:Off
Data sent / received:122.4 MB Uploaded / 732.6 MB Downloaded

As you see after doing a restart there after it being stuck at the slow speeds from last post for over 6 hours without dropping its went back to 57/17.

This is what it does then after a while or if anyone starts gaming online, streaming a movie on brit box etc it drops out and resets the sync speed due to the automatic system in place.

Devices connected are PS4 via 5ghz Wifi being played online by brother.

Xbox Series connects via Cat 7 Cable and is played online.

One laptop via 5ghz wifi.
Three phones via 5ghz at all times.
One Amazon 4k Stick which is used for movies on Amazon and other streaming apps.

Noticed in every single test a lot of jitter even right now at them good speeds the jitter low and high is bad.

Not sure what else to supply as im trying to give every bit of info I can.

[#3]

Nothing else you can supply, really, and to be honest I have kind of run out of suggestions. I still think there is something not right in the BT infrastructure, but I don't know what - all my knowledge has been gained via such forums as this, and I have no network training.

All I can suggest is that you comment on the hopefully still open ticket that the issue is not resolved and requires further investigation.

[#4]

It's ok pal you have tried your hardest like myself. I updated the ticket yeah looks like another engineer is going to be coming out lol the merry go round continues sadly.

In the end we will win lol!

I posted a separate post this morning regarding not receiving email for £100 gift card promised at sign up. Any idea who deals with this John as didn't get any response at all.

[#5]

Just noticed looking at the router page that the firmware has randomly updated from that 2017 one it was on to firmware from 2022 23 May. Mmm interesting.

[#6]

As you say, Darren, we will get to the bottom of your disconnection/speed issue, but I'm afraid it may be a long slog.

As regards the gift card issue, I'm afraid this is a recurring problem with PN and not one I can really help with - it requires PN Help Team assistance, and regular prodding as the accounts function seems to be badly damaged or broken.

[#7]

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@Darren8282 wrote:
Just noticed looking at the router page that the firmware has randomly updated from that 2017 one it was on to firmware from 2022 23 May. Mmm interesting.

---

Don't think that will have any bearing on your connection problems, to be honest.

[#8]

Hi @Darren8282  and @jab1 

So earlier you reported "He done every test possible and scanned all the wires. He found a small bit of rotten copper just as wire was exciting house which he snipped. Then found fault 100m away so went straight up pole at end of street. He pulled the wire slightly and it snapped it was rotted at the pole."

Your next post showed two drops around 11:30 a more recent post with router stats showing good speeds but uptime of 28 mins were useful and helpful.

But ranty posts whilst you are obviously extremely frustrated don't add much! Especially as you also list all those heavy bandwith using devices - if they are all in use at the same time then yes things are going to slow down. Speed testing should only be done on a wired connection with nothing else - even other tabs on a pc/laptop being open.

So, like @jab1  I still think there may be issues with the line, but it would help if you could just report router stats and router log drops - or better a Eadius log update from your fault report.

Once you have a stable line, maybe we can work out a way to help if indeed you are all trying to use those devices at the same time.

PS don't bite me, just trying to help 😀

[#9]

Ranty posts? I've kept as calm as possible in this situation and done nothing but thanks staff and today's engineer for that matter.

I've done tests via wifi and ethernet ( PS engineer today said do a test on my phone ) Go figure it's two metres away zero difference.

On a connection of 63/20 there should be zero issues with that many connections, you know you can simultaneously connect up to 250 devices right?.

The phones do nothing but light browsing.

The consoles when online actually use very little bandwidth so incorrect on that front. The streaming services are streaming 1080p and are not always on but still wouldn't max out the bandwidth.

All devices connected would not cause router to drop out and that's common sense. Devices slowing down when multiple connected ( agreed ) , again common sense.

Anyways don't wish to argue and I'm certainly not being "ranty" simply frustrated as anyone else would be.

[#10]

No problems pal appreciate all your help. And yeah we will get to bottom of it eventually lol!.

Yeh I figured firmware probs make no difference just though would mention. I'll update in morning see if the connection uptime has been on all night.

Touch wood.

Goodnight pal

[#11]

@Darren8282  you wrote "On a connection of 63/20 there should be zero issues with that many connections, you know you can simultaneously connect up to 250 devices right?."

Two devices can easily flood that connection. No you can't connect 250 devices - most routers have limitations very few domestic routers could handle that many devices.

Think about it another way.

1 Time how long it takes to fill your bath.

2. Do the same whilst all the other taps in the house  are open and all the toilets constantly flushing.

3. For added fun, get the whole street/block of flats to do the same at the same time.

Do you expect the times will be the same?

Like I said before, don't bite me, I am trying to help.

[#12]

This specific router probably doesn't because it's poor. You understand my drift though 7 devices is not going to break a network never mind two, fact. You stated they all are high bandwidth but not one device is high bandwidth. Only time any sort of high bandwidth is used would be when downloading the actually files. Gaming online is sending small bits of data in almost all games, literally nothing of interest only key point is the latency.

I've been gaming competively since the beginning of online gaming. I'm not biting you in any way I'm simply saying your incorrect on what you stated and are stating apart from the 250 connection on this Hub ( correct ).

I came here to get to the bottom of why the whole connection is dropping out and performing so poorly. Didn't come here to argue, bite or talk IT. Just relax pal I'm getting help and have help. Take it easy

[#13]

Sorry, @Mustrum - I kind of agree with the OP - his issue is the total DSL loss and resulting unstable connection, this should not be happening unless there is an underlying cause, which needs sorting.

[#14]

Good Morning. Sync Speeds returned to normal connection lot more solid. Went to bed with it still going, woke at 6:30. Thought I would post Wan stats.
It's still the DSL issue so something is causing that to drop altogether.

InformationEvent logThis shows all events that have taken place on your Plusnet Hub since the last time it was resetCategory:Selected:WANPage 1 of 40Time and dateMessage
07:03:20, 02 Jun.WAN Sensing Auto sensing Complete, interface selected
07:03:19, 02 Jun.WAN Sensing Auto sensing Running
07:03:19, 02 Jun.Success - secondary DNS servers
07:03:19, 02 Jun.Success - primary DNS servers
07:03:19, 02 Jun.WAN connection WAN2_INTERNET_PTM connected
07:03:00, 02 Jun.DSL Link Up: Down Rate=59618kbps, Up Rate=18493kbps; SNR Margin Down=6.2dB, Up=5.9dB
07:02:52, 02 Jun.WAN Auto-sensing detected port DSL WAN
07:02:24, 02 Jun.WAN Sensing Auto sensing Complete, interface selected
07:02:23, 02 Jun.WAN Sensing Auto sensing Running
07:02:23, 02 Jun.WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
07:02:22, 02 Jun.DSL Link Down: duration was 1047 seconds
06:45:23, 02 Jun.WAN Sensing Auto sensing Complete, interface selected
06:45:23, 02 Jun.Success - secondary DNS servers
06:45:23, 02 Jun.Success - primary DNS servers
06:45:23, 02 Jun.WAN Sensing Auto sensing Running
06:45:23, 02 Jun.WAN connection WAN2_INTERNET_PTM connected
06:45:03, 02 Jun.DSL Link Up: Down Rate=60341kbps, Up Rate=19691kbps; SNR Margin Down=6.2dB, Up=5.9dB
06:44:56, 02 Jun.WAN Auto-sensing detected port DSL WAN
06:44:27, 02 Jun.WAN Sensing Auto sensing Complete, interface selected
06:44:27, 02 Jun.WAN Sensing Auto sensing Running
06:44:27, 02 Jun.WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
06:44:25, 02 Jun.DSL Link Down: duration was 36751 seconds
05:11:18, 02 Jun.WAN Sensing Auto sensing Complete, interface selected
05:11:18, 02 Jun.WAN Sensing Auto sensing Running
05:11:18, 02 Jun.Success - primary DNS servers
05:11:18, 02 Jun.WAN connection WAN2_INTERNET_PTM connected
05:11:12, 02 Jun.WAN Sensing Auto sensing Complete, interface selected
05:11:11, 02 Jun.WAN Sensing Auto sensing Running
05:11:11, 02 Jun.WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
20:32:22, 01 Jun.WAN Sensing Auto sensing Complete, interface selected
20:32:22, 01 Jun.WAN Sensing Auto sensing Running
20:32:22, 01 Jun.Success - secondary DNS servers
20:32:22, 01 Jun.Success - primary DNS servers
20:32:22, 01 Jun.WAN connection WAN2_INTERNET_PTM connected
20:32:02, 01 Jun.DSL Link Up: Down Rate=57625kbps, Up Rate=16743kbps; SNR Margin Down=6.1dB, Up=6.0dB
20:31:54, 01 Jun.WAN Auto-sensing detected port DSL WAN
20:31:17, 01 Jun.WAN Auto-sensing last connection port: DSL WAN

[#15]

Three more this morning - not good.