Confused about Fibre installation....
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Confused about Fibre installation....
19-03-2013 4:43 PM
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I have placed my order for both Unlimted fibre and a phones package. I have been told that my router has been ordered and today I have got a confirmation of an engineer calling on Monday 25th AM to complete the internal part of the Fibre connection.
I had supplied my MAC key from BE and in turn informed BE of my cancellation of my service with them, as requested.
So all seems to be going well except that I have just recieved a text to tell me that
Quote "Your boradband service is due to go active by midnight om 26//03/2013. Please don't set up your router until we confirm your service is active."
Prior to the above text I had been told by deveral people that my downtime should be a minimum, the time that it takes for the engineer to do his stuff, and that I will then be up and going. But reading the above does not give me that impression...?
I had expected to have a reasonable continuity of service from BE to Fibre.
Thoughts please.?
(username vimesuk)
Re: Confused about Fibre installation....
19-03-2013 4:52 PM
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We get this query a lot, sorry for the confusion. It's as I posted here: http://community.plus.net/forum/index.php/topic,113145.msg972756.html#msg972756
All will be fine and the account will be active for when the engineer is installing the service
Re: Confused about Fibre installation....
19-03-2013 4:55 PM
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Thanks
must take deep breaths
dick:quote
Re: Confused about Fibre installation....
19-03-2013 6:19 PM
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the engineer left.
Re: Confused about Fibre installation....
19-03-2013 6:30 PM
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He took great delight in demoeing the speed with BBC iPlayer and Top Gear!
The phone was dead from early morning (Sky cut it off) but was up and running about an hour or so after the engineer left.
York.
Re: Confused about Fibre installation....
19-03-2013 6:32 PM
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fingers crossed
Re: Confused about Fibre installation....
19-03-2013 6:38 PM
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screens they don't have the actual password but their program generates at random three questions, e.g. what is the 2nd, 4th and 8th character of your password. Threw me when I rang !
Re: Confused about Fibre installation....
19-03-2013 6:39 PM
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Quote from: NedLudd My Fibre was working whilst the engineer was still there!
He took great delight in demoeing the speed with BBC iPlayer and Top Gear!
Same as me was showing me how it doesn't buffer when moving the video forward
Re: Confused about Fibre installation....
20-03-2013 9:06 AM
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Could anyone please tell me if a signature is required or will the postie just "post it" through the letter box....?
Thanks.
Re: Confused about Fibre installation....
20-03-2013 9:07 AM
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@vimesuk I don't believe they're sent recorded, though it does need a fairly decent sized letter box to fit through or the postie might have to knock.
Re: Confused about Fibre installation....
20-03-2013 9:23 AM
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EDIT: Challenge met, the postie has delivered the router
Re: Confused about Fibre installation....
20-03-2013 8:16 PM
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Quote from: vimesuk Just got a txt to tell me that the router is in the post, looking good
Could anyone please tell me if a signature is required or will the postie just "post it" through the letter box....?
Thanks.
Mine was delivered at the end of last week for my install on Monday (18th) and it was put through the letter box without a signature. My install went well and when the engineer left everything was up and running
Re: Confused about Fibre installation....
20-03-2013 8:30 PM
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Took about 30 minutes from the phone call that he was at the cabinet till it was up & running.
Re: Confused about Fibre installation....
20-03-2013 9:20 PM
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Re: Confused about Fibre installation....
21-03-2013 3:09 PM
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Ill let it settle for the 10 days plus I need to replace homeplugs with cat 5 cable as they are really slowing the connection down.
I get 70 meg if I connect in to the router directly with a cable but via homeplugs its down to 13 / 14 meg.
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