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SNR Reset

colinb
Dabbler
Posts: 19
Registered: 04-06-2010

SNR Reset

Hi,
I've had major line problems the last 3 weeks which should hopefully now be fixed (after 2 engineer visits).
Unfortunately line conditions were so bad I appear to be on the lowest banded profile (288kpbs downstream). I was ~9500kbps previously.
I understand it could take some days for the sync to recover by itself so I was wondering if someone could please (if possible) speed up this process at PN's end?
Cheers
Colin
2 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: SNR Reset

Hi Colin,
I've placed a SNR reset on your line, it normally takes around four hours to complete.
You'll have a 10 training period from then, so it's best to where possible leave your connection as stable as possible.
Chris
colinb
Dabbler
Posts: 19
Registered: 04-06-2010

Re: SNR Reset

Thanks very much Chris.  Smiley