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Checkpoint Mobile VPN disconnecting

eddparsons2
Newbie
Posts: 5
Registered: ‎14-06-2018

Checkpoint Mobile VPN disconnecting

Hi,

 

I use Checkpoint Mobile (E80.62) to connect to my work network.  I've been having a lot of issues with the VPN freezing (still connected but unable to access anything on work network) and occasionally disconnecting completely.  I am able to browse the web and stream music normally when this is happening, it just seems to be the VPN connection that is affected. This has been going on since I started home working in January. I have moved twice since then and transferred my connection both times and have had the same issues each time.  Tech support at my work have investigated and not found any problems, other people are connecting fine.  I was convinced it was an issue with their network until my last house move, when my plusnet installation was delayed and I had to connect over 4g using my phone.  This worked fine and didn't disconnect at all.  Back on plusnet fibre connection now and the disconnects have started again.  Is anyone able to advise?  I have a Plusnet hub one router, could changing that make a difference?  Extract from the checkpoint log file from this morning below.

 

[3 Jul 9:25:38] IKE tunnel disconnected, error code=-1000. Reason: VPN tunnel has disconnected.
[3 Jul 9:25:38] Client state is connected
[3 Jul 9:25:38] Tunnel (2) disconnected. State is connected. Trying to reconnect.
[3 Jul 9:25:40] Client state is reconnecting
[3 Jul 9:25:40] Reconnect finished succesfully (2)
[3 Jul 9:28:37] IKE tunnel disconnected, error code=-1000. Reason: VPN tunnel has disconnected.
[3 Jul 9:28:37] Client state is connected
[3 Jul 9:28:37] Tunnel (2) disconnected. State is connected. Trying to reconnect.
[3 Jul 9:28:38] Client state is reconnecting
[3 Jul 9:28:38] Reconnect finished succesfully (2)
[3 Jul 9:29:01] IKE tunnel disconnected, error code=-1000. Reason: VPN tunnel has disconnected.
[3 Jul 9:29:01] Client state is connected
[3 Jul 9:29:01] Tunnel (2) disconnected. State is connected. Trying to reconnect.
[3 Jul 9:29:02] Client state is reconnecting
[3 Jul 9:29:02] Reconnect finished succesfully (2)
[3 Jul 9:38:16] IKE tunnel disconnected, error code=-1000. Reason: VPN tunnel has disconnected.
[3 Jul 9:38:16] Client state is connected
[3 Jul 9:38:16] Tunnel (2) disconnected. State is connected. Trying to reconnect.
[3 Jul 9:38:17] Client state is reconnecting
[3 Jul 9:38:17] Reconnect finished succesfully (2)
[3 Jul 9:49:15] IKE tunnel disconnected, error code=-1000. Reason: VPN tunnel has disconnected.
[3 Jul 9:49:15] Client state is connected
[3 Jul 9:49:15] Tunnel (2) disconnected. State is connected. Trying to reconnect.
[3 Jul 9:49:17] Client state is reconnecting
[3 Jul 9:49:17] Reconnect finished succesfully (2)
[3 Jul 9:55:58] IKE tunnel disconnected, error code=-1000. Reason: VPN tunnel has disconnected.
[3 Jul 9:55:58] Client state is connected
[3 Jul 9:55:58] Tunnel (2) disconnected. State is connected. Trying to reconnect.
[3 Jul 9:56:00] Client state is reconnecting
[3 Jul 9:56:00] Reconnect finished succesfully (2)
[3 Jul 10:01:15] IKE tunnel disconnected, error code=-1000. Reason: VPN tunnel has disconnected.
[3 Jul 10:01:15] Client state is connected
[3 Jul 10:01:15] Tunnel (2) disconnected. State is connected. Trying to reconnect.
[3 Jul 10:01:16] Client state is reconnecting
[3 Jul 10:01:16] Reconnect finished succesfully (2)
[3 Jul 10:04:21] IKE tunnel disconnected, error code=-1000. Reason: VPN tunnel has disconnected.
[3 Jul 10:04:21] Client state is connected
[3 Jul 10:04:21] Tunnel (2) disconnected. State is connected. Trying to reconnect.
[3 Jul 10:04:23] Client state is reconnecting
[3 Jul 10:04:23] Reconnect finished succesfully (2)
[3 Jul 10:06:26] IKE tunnel disconnected, error code=-1000. Reason: VPN tunnel has disconnected.
[3 Jul 10:06:26] Client state is connected
[3 Jul 10:06:26] Tunnel (2) disconnected. State is connected. Trying to reconnect.
[3 Jul 10:06:28] Client state is reconnecting
[3 Jul 10:06:28] Reconnect finished succesfully (2)
[3 Jul 10:09:09] IKE connection failed, error code=-1000. Reason: Internal error: Cannot connect to gateway: Transport failed..

 

6 REPLIES 6
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,598
Thanks: 10,341
Fixes: 1,603
Registered: ‎21-04-2017

Re: Checkpoint Mobile VPN disconnecting

Hi there.

I'm sorry to hear you're having problems connecting to your work's VPN and you're experiencing connection problems.

Our tests aren't showing any issues and your line appears to be stable:

 

Is your laptop or computer you're using connected to your router over WiFi or using an ethernet connection?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
eddparsons2
Newbie
Posts: 5
Registered: ‎14-06-2018

Re: Checkpoint Mobile VPN disconnecting

Hi,

Its over WiFi. I'll try Ethernet and see if that makes a difference.

Thanks,
Edd
MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Checkpoint Mobile VPN disconnecting

Hi @eddparsons2 

 

Hopefully a hard wired connection will help as @Gandalf suggested. 

 

Can you let us know how you get on with this? 

 

Thanks 

eddparsons2
Newbie
Posts: 5
Registered: ‎14-06-2018

Re: Checkpoint Mobile VPN disconnecting

I'm still seeing disconnects in the log file but less frequently and it does seem more stable now.  So I'm cautiously optimistic so far.  Thanks for the suggestion.

EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 357
Fixes: 117
Registered: ‎26-03-2018

Re: Checkpoint Mobile VPN disconnecting

Hi @eddparsons2,

 

I'm pleased to hear that things look to be settling down now. Please let us know if you experience any further issues with your connection or if there's anything else that you'd like to discuss.


 

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
Townman
Superuser
Superuser
Posts: 23,293
Thanks: 9,783
Fixes: 162
Registered: ‎22-08-2007

Re: Checkpoint Mobile VPN disconnecting

Working over Ethernet and problematic over WiFi points to a local WiFi spectrum issue / congestion. Have you looked at changing WiFi channels?

That said such issues would also impact non-VPN activity ... unless the VPN software is highly intolerant of carrier interruptions ... as might occur when a WiFi infrastructure switches channels when seeking a better connection.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.