Bt speedtester not working for me. :(
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Re: Bt speedtester not working for me. :(
13-03-2012 2:32 PM
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I've just come off the phone and it's been raised to their 2nd line support team for further investigation. They have advised that there should be an update in 48 hours.
Jojo
Re: Bt speedtester not working for me. :(
13-03-2012 3:21 PM
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What will 2nd line support be doing/looking for now its been raised to them?
Re: Bt speedtester not working for me. :(
13-03-2012 5:26 PM
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Re: Bt speedtester not working for me. :(
14-03-2012 1:09 PM
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Edit: It worked ok on a second attempt
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Bt speedtester not working for me. :(
14-03-2012 2:09 PM
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Re: Bt speedtester not working for me. :(
15-03-2012 6:01 PM
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Re: Bt speedtester not working for me. :(
16-03-2012 9:31 AM
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Re: Bt speedtester not working for me. :(
16-03-2012 9:33 AM
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....One thing i did note,are these FEC/CRC/HEC errors high for 7 days uptime?
FEC: 491141344
CRC: 239
HEC: 1091
Re: Bt speedtester not working for me. :(
16-03-2012 10:08 AM
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Quote Download speedachieved during the test was - 3.64 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 832 Kbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
This is a true representation!
or
The only tester that is worse however is
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Bt speedtester not working for me. :(
16-03-2012 10:24 AM
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Whatever it says I check against TBB.
Re: Bt speedtester not working for me. :(
16-03-2012 11:32 AM
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It looks like that issue has now been resolved. Our suppliers contacted me to say it's been fixed and I've just ran a test and it's now identifying your records. If you run a BT speed test you shouldn't see that message now.
Jojo
Re: Bt speedtester not working for me. :(
16-03-2012 12:33 PM
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Thanks for your help again jo.
Re: Bt speedtester not working for me. :(
25-05-2012 7:35 PM
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Re: Bt speedtester not working for me. :(
25-05-2012 7:50 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Bt speedtester not working for me. :(
25-05-2012 8:05 PM
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