Bt profile droping all the time
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Bt profile droping all the time
04-01-2010 12:21 PM
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Re: Bt profile droping all the time
04-01-2010 12:25 PM
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Can you connect the router to the test socket with a normal phone and see what happens over a few days.
It would also be worth asking Plusnet for the times when the low sync took place to help in identifying the problem.
Can you also post your router stats - noise margin, speeds, attenuation.
Re: Bt profile droping all the time
04-01-2010 12:32 PM
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Here are my stats
Uptime: 0 days, 16:06:35
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 3,808
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 11.5 / 19.5
Line Attenuation (Up/Down) [dB]: 18.5 / 34.0
SN Margin (Up/Down) [dB]: 22.0 / 21.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 11 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 12 / 0
FEC Errors (Up/Down): 0 / 404
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
Re: Bt profile droping all the time
04-01-2010 12:38 PM
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As your error rate is very low something of an intermittent nature is really upsetting your connection.
Which router are you using
Re: Bt profile droping all the time
04-01-2010 12:46 PM
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Router is a Thomson TG585 v7
Re: Bt profile droping all the time
04-01-2010 12:52 PM
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Is your modem/router connected to the master socket through a single filter?
Does every other item using the phone line have a filter connected?
Have you got an extension lead connected?
Re: Bt profile droping all the time
04-01-2010 12:55 PM
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Phone line is connected to the master socket through a filter
Re: Bt profile droping all the time
04-01-2010 1:36 PM
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Re: Bt profile droping all the time
04-01-2010 1:43 PM
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Will try another filter
Re: Bt profile droping all the time
04-01-2010 11:18 PM
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Uptime: 0 days, 6:34:37
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 4,928
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 11.5 / 19.5
Line Attenuation (Up/Down) [dB]: 18.0 / 33.0
SN Margin (Up/Down) [dB]: 21.0 / 19.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 30 / 0
Loss of Signal (Local/Remote): 3 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 24 / 0
FEC Errors (Up/Down): 4 / 527
CRC Errors (Up/Down): 4 / 0
HEC Errors (Up/Down): 3 / 0
Re: Bt profile droping all the time
05-01-2010 10:12 AM
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Can you try installing Routerstats http://www.vwlowen.co.uk/internet/files.htm on your computer and leave it running overnight. This will hopefully give us an idea as to what is happening
Re: Bt profile droping all the time
05-01-2010 10:18 AM
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If it stays connected and your sync rate stays at 4928, I'd expect a profile of 4000 to be applied by Thursday.
Re: Bt profile droping all the time
05-01-2010 10:22 AM
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Re: Bt profile droping all the time
05-01-2010 9:22 PM
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Re: Bt profile droping all the time
06-01-2010 9:22 AM
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