cancel
Showing results for 
Search instead for 
Did you mean: 

Broadband speed = 2,73 Mbps

AntoineUK
Hooked
Posts: 9
Registered: ‎06-05-2016

Broadband speed = 2,73 Mbps

Hello,

My broadband is very slow : 2,73 Mbps

The BT ADSL checker says this :

 

capture1.PNG

So I understand it should be minimum 5 Mbps, is that correct ?

Then the performance test gives this :

 

 

Capture2.PNG

 

So it says the maximum is 4 Mbps (??) and my conection is OK because its between 1,2 and 4 ..... 

I have a friend in the same building, he has Talktalk and he has 5 Mbps (which is slow but still better than 2,73 Mbps)

The performance test won't run at his place (it gives an error).

Can you please help me ?

 

Thank you 

Antoine

7 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Broadband speed = 2,73 Mbps

please provide the router stats as requested here https://community.plus.net/t5/Broadband/ADSL-Speed-faults/m-p/1270245#U1270245

Plusnet Help Team
Plusnet Help Team
Posts: 5,814
Thanks: 561
Fixes: 213
Registered: ‎01-01-2012

Re: Broadband speed = 2,73 Mbps

Our tests aren't showing any obvious issues but your speeds are well below what I'd expect.

Have you got the router connected to the master socket?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
AntoineUK
Hooked
Posts: 9
Registered: ‎06-05-2016

Re: Broadband speed = 2,73 Mbps

Thank you but how should I get those stats ?

The link you gave only contains another link : http://www.plus.net/support/broadband/hardware/

I have a Plusnet 2704n router and I am able to connect to the admin interface on it. What is the information we are looking for ?

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Broadband speed = 2,73 Mbps

http://www.plus.net/support/broadband/hardware/plusnet-2704n-faqs.shtml#lineStats and we need the attenuation, noise margin and speeds

AntoineUK
Hooked
Posts: 9
Registered: ‎06-05-2016

Re: Broadband speed = 2,73 Mbps

Ok I changed to the master socket and now its 7.39 .

Is that the speed I am supposed to get ?

Thank you for your advice

AntoineUK
Hooked
Posts: 9
Registered: ‎06-05-2016

Re: Broadband speed = 2,73 Mbps

Ok here are the stats after changing to master socket : 

 

1 - Product name: Plusnet Router
2 - Serial number: N7160601B003519 
3 - Firmware version: 7.275.2_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 0 days 00:04:08
7 - Data rate: 1099/8708
8 - Maximum data rate: 1104/8660
9 - Noise margin: 6.0/5.9
10 - Line attenuation: 26.0/46.0
12 - Data sent/received: 5.6M/11.1M

 

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Broadband speed = 2,73 Mbps

That looks good - obviously there is something wrong with your internal wiring