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Darkfire

public
Dabbler
Posts: 12
Registered: 03-03-2016

Darkfire

Hello

 

 

I've had ongoing issues with my plusnet broadband for about 3 months we have finally got there but I'm due some refunds and the person who has been excellent is a staff member called Paul (Darkfire) but recently I have not been able to get hold of him. Does any moderator know if he has left.

 

Thanks

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,128
Thanks: 816
Fixes: 173
Registered: 25-03-2015

Re: Darkfire

Hi Public.

 

I'm pretty sure Paul still works here. I've just had a look at your account and can see he issued a refund on your account on 15/04/16.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
public
Dabbler
Posts: 12
Registered: 03-03-2016

Re: Darkfire

Thanks Harry

 

Just re-checked bank account no refund received not sure once authorised there is more cogs to turn your end to get it across to the customer.

 

Regards

Plusnet Help Team
Plusnet Help Team
Posts: 4,128
Thanks: 816
Fixes: 173
Registered: 25-03-2015

Re: Darkfire

Just to clarify, the refund was issued against a card payment, not against the direct debit instruction that is now set up on your account.

 

Is it possible you've not checked the account it was sent back to (If the card is not the same account as the direct debit instruction).

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team