Bandwidth cut?
Hi Lloyd,
Sorry to hear you're having these issues early on, and from reading through the thread I would say you are probably banded with up to 1152 being your maximum sync rate. I would imagine that would be to do with what you said earlier...
[quote=00lloyd]I think its a wiring problem because my phone line was cutting out just before I got connected to PN about a week ago because of some wiring pulled out behind the master socket accidentally, and I just fiddled around with the phone line wiring (I do know what goes were but it still wasn't working) until it did work, so there's probably a weak hard-line connection somewhere.
At the moment though that's just speculation on my part until I investigate it further. But don't worry, thinking that's all you'll get from us in the way of speed. We'll make sure your connection performs at its best. The banding is there because it wouldn't hold a connection at a higher sync, so while there's a fault it enables the connectoin to become stable.
I'm going to take a look and see what I can find out.
when you say some wiring was pulled out behind the master socket, do you mean the wires that are attached to the back of the bottom part of the faceplate? Are you in the test socket right now?
Jojo
Sorry to hear you're having these issues early on, and from reading through the thread I would say you are probably banded with up to 1152 being your maximum sync rate. I would imagine that would be to do with what you said earlier...
[quote=00lloyd]I think its a wiring problem because my phone line was cutting out just before I got connected to PN about a week ago because of some wiring pulled out behind the master socket accidentally, and I just fiddled around with the phone line wiring (I do know what goes were but it still wasn't working) until it did work, so there's probably a weak hard-line connection somewhere.
At the moment though that's just speculation on my part until I investigate it further. But don't worry, thinking that's all you'll get from us in the way of speed. We'll make sure your connection performs at its best. The banding is there because it wouldn't hold a connection at a higher sync, so while there's a fault it enables the connectoin to become stable.
I'm going to take a look and see what I can find out.
when you say some wiring was pulled out behind the master socket, do you mean the wires that are attached to the back of the bottom part of the faceplate? Are you in the test socket right now?
Jojo
Hi 00lloyd,
If you're quite sure you have fixed the wiring issue I can have your SNR reset and the banding lifted. I need to contact BT for this but not sure of that departments opening hours on bank holiday. I will give them a try and let you know.
Jojo
If you're quite sure you have fixed the wiring issue I can have your SNR reset and the banding lifted. I need to contact BT for this but not sure of that departments opening hours on bank holiday. I will give them a try and let you know.
Jojo
HI 00lloyd,
I'm afriad it seems there are no representative available today. I will have to do it Wednesday by the looks of things. The errors are nothing out of the ordinary. The stats are just reporting errors that have been corrected, which is normal.
Jojo
I'm afriad it seems there are no representative available today. I will have to do it Wednesday by the looks of things. The errors are nothing out of the ordinary. The stats are just reporting errors that have been corrected, which is normal.
Jojo
Hi 00lloyd,
I'm sorry to hear that you are considering cancelling, bearing in mind that it seems your current issue was not as a result of anything from plusnet's end. Although that said I'm confident I can remedy your problem. As far as a 'cooling off period' goes this will apply to broadband which has been ordered but not yet activated. Once we have incurred any costs in providing broadband then the contract will begin. Full details of our cancellation policy are available here.
Jojo
I'm sorry to hear that you are considering cancelling, bearing in mind that it seems your current issue was not as a result of anything from plusnet's end. Although that said I'm confident I can remedy your problem. As far as a 'cooling off period' goes this will apply to broadband which has been ordered but not yet activated. Once we have incurred any costs in providing broadband then the contract will begin. Full details of our cancellation policy are available here.
Jojo
Hi 00lloyd,
I'm having this lifted now. I'll keep an eye on it because we'll have to wait for the profile to lift. This shouldn't take too long now.
Jojo
I'm having this lifted now. I'll keep an eye on it because we'll have to wait for the profile to lift. This shouldn't take too long now.
Jojo