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Bad value for money

430
Grafter
Posts: 131
Thanks: 1
Registered: 06-08-2007

Bad value for money

I've been with PN for 3 years now, and for the first 2 years or so, I saw constant speeds at peak times of 4.5 at the modem. It  suddenly dropped in May 07, so that I now see 3.3 at peak times. Over the past couple of days, this has dropped even further, so I'm now seeing 1.8 at peak times.
So over the past 8 months, my speed has dropped by 60%.
Now I'm well aware that this will not be clasiified as a fault until the speed goes below 0.5, but come on, I'm paying £15 per month for this?
I could get this speed for free!
Is there a good reason to stay?  Angry
124 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Bad value for money

Hi there,
Have you had a look at James' post on speed issues? It is a line issue rather than an account (i.e. Plusnet) issue that's slowing your connection and there are a lot of good tips that will help you to increase the speed. If there's nothing in there that makes any difference please let us know.
Community Veteran
Posts: 3,366
Thanks: 15
Registered: 06-04-2007

Re: Bad value for money

This is a common question, the problem is often  not a PN one, follow the post referenced above to find out more.
If you post here your router stats and a BT Speedtest result will give us some clue.
SW.
--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Bad value for money

Hi 430,
Could you possibly connect to the internet for me?  I've tried having a look at your line but because you're offline, I';m not really able to get much information.
As for reasons to stay rather than moving to a free** supplier then I'd give you referrals, quality customer support and of course the Comms Team.  But it does just depend on how cost focussed your needs are.  Obviously if you refer enough customers then your connection will essentially be free, but that's a different conversation.
The_10th
Grafter
Posts: 1,092
Thanks: 2
Registered: 08-04-2007

Re: Bad value for money

Quote from: Jameseh
...As for reasons to stay rather than moving to a free** supplier then I'd give you referrals, quality customer support and of course the Comms Team...

Not forgetting modesty  Wink
Seriously there are added benefits such as free fixed IP etc...
Like already said above, if your problem is the local loop or beyond to BT backbone then changing ISP won't make a difference unless perhaps you switch to cable; but does anyone really want NTL/Telewest known as Virgin?  Cool
waynepyrah
Grafter
Posts: 57
Thanks: 2
Registered: 06-04-2007

Re: Bad value for money

I'd say one of the big bonuses with Plusnet is the portal, pretty much full control of your account all in one place, easy to use and straighforward.
Not applicable

Re: Bad value for money

And friendly staff, and helpful customers!
430
Grafter
Posts: 131
Thanks: 1
Registered: 06-08-2007

Re: Bad value for money

Here are the last few speedtest results - all with security disabled:
Date Speed Achieved (kbps)
20-01-2008 19:33:36 149374
20-01-2008 19:33:10 0
20-01-2008 15:27:29 1632.9
20-01-2008 15:26:58 174298
19-01-2008 14:16:39 1366.5
18-12-2007 12:58:53 0
18-12-2007 12:58:40 0
18-12-2007 12:58:23 0
15-12-2007 11:26:51 1928.4
15-12-2007 11:26:32 1925.1
15-12-2007 11:26:06 1936.2
15-12-2007 11:25:24 196608
09-08-2007 20:40:51 2337
09-08-2007 20:39:36 0
09-08-2007 20:39:16 0
25-07-2007 20:16:22 225468
25-07-2007 20:14:48 0
25-07-2007 20:13:39 2813.8
25-07-2007 20:12:42 2824.8
25-07-2007 20:12:04 0

As for staying, I'm a non-techie, so no idea if a fixed IP is good or bad, and as for a portal, I don't do anything on my account anyway - all that happens is I get hit for £15 every month.
Not applicable

Re: Bad value for money

Aren't those speedtest from the portal speedtester?
Thats notoriously unreliable - try the new one at www.mybroadbandspeed.co.uk and see what you get.
Reading what you can from the successful ones you've managed, it looks as if your speed has improved over the times recorced - but as I say, the portal one is a bit flaky.
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Bad value for money

think yourself lucky, I am about 1 mile at the most from my exchange and on max
my result, I have just tried the new one and no real change
Date Speed Achieved (kbps)
19-01-2008 20:17:44 1574.5
19-01-2008 14:38:04 551.3
13-01-2008 21:34:00 458.7
16-12-2007 21:33:39 1288.8
15-12-2007 17:33:46 120.5
12-12-2007 21:01:08 1237.6
02-12-2007 19:12:46 1467.1
02-12-2007 19:11:23 1412.1
02-12-2007 07:03:07 1048.3
28-11-2007 18:23:59 1459.1
27-11-2007 21:53:58 1517.6
27-11-2007 18:40:50 1434.9
26-11-2007 20:57:50 500.2
11-10-2007 22:36:38 2735.5
02-10-2007 12:52:38 2431.1
09-09-2007 12:47:05 2632.3
04-09-2007 07:19:17 1434.8
17-08-2007 08:50:08 2828.7
Community Veteran
Posts: 3,366
Thanks: 15
Registered: 06-04-2007

Re: Bad value for money


Some things for you to do, then we may have a clue:
[1] Can you tell us what it says on https://portal.plus.net/my.html?action=data_transfer_speed ? It should be a number in the range 500 to 8000.
[2] Run a BT speedtest, run it 3 to 5 times and post all the results here. You need to persevere as it is busy!
[3] Type your exchange name into http://usertools.plus.net/exchanges/ does it show any Red icons for your exchange?
[4] What is the make/model of your router or USB modem you use to make the ADSL connection to the internet?
SW.
--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Bad value for money

Transfer rate 7000
BT Voyager 2110
No problems - Braintree exchange
What do you mean by BT Speed test?
Date  Speed Achieved (kbps)
21-01-2008 23:07:23 1444.9
21-01-2008 23:06:51 1621
21-01-2008 23:05:49 1506.8
21-01-2008 23:05:49 1462.4
21-01-2008 23:04:26 1187.8
21-01-2008 23:01:59 132.5
21-01-2008 20:16:55 423.2
21-01-2008 20:16:04 443
Test take recently , the real bad one (132.5) was on an Archos 705 right next to router
I Have two laptops, one xp with its own wi and one Win 98 with a BT PCI card, both give similar results
as the crow flies I am less than 1Km from the exchange and can see it
Community Veteran
Posts: 26,718
Thanks: 930
Fixes: 10
Registered: 10-04-2007

Re: Bad value for money

http://www.speedtester.bt.com/
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Bad value for money

Tried it six times so far still to busy to give me an answer, 
time for bed  Will try again in the morning
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Bad value for money

Just tried  BT Speadtest again on both my XP and Win 98 machines (one at a time powered up)  Both gave System Error the sevice is too busy  - at 0:60 in the morning!!!!