Are you happy
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- Re: Are you happy
Are you happy
31-08-2011 10:47 AM
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Re: Are you happy
31-08-2011 12:12 PM
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Re: Are you happy
31-08-2011 1:55 PM
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Re: Are you happy
31-08-2011 6:44 PM
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Broadband seems, by its very nature, to have its ups and downs and it's how the company deals with the downs that counts.
From my experience PlusNet does that very well, either by the now freephone or online. I can't complain about the service.
Re: Are you happy
31-08-2011 6:53 PM
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Tech support however IMO should still be a priority and it doesn't seem that way with PN. We signed up because they had a reputation for being a geeks techy ISP who actually knew what they were doing. Seems we were wrong to be honest but gotta admit.. you just can't beat the price.
Re: Are you happy
31-08-2011 7:27 PM
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Meh
Re: Are you happy
31-08-2011 7:53 PM
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Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Are you happy
01-09-2011 7:51 AM
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I've had a couple of issues, one last year around xmas I seem to remember a problem with their servers when I had no internet for a couple of days, and one a few days ago, but I have no idea what went wrong there, it could be my exchange at fault.
Otherwise I've had a few years of excellent service with little trouble- you can tell by my post count 🙂
Re: Are you happy
01-09-2011 12:28 PM
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My BB speed is more consistent with PN, it doesn't seem to suffer from the usual 'Sunday Night' rush-hour, or even slow down early evenings (I guess this is just a sign that there were too many Orange/Wanadoo customers on my exchange?)
Adam
Re: Are you happy
01-09-2011 12:36 PM
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The service varies - sometimes great (for years on end) other times there seem to be periods with more problems.
Currently a bit meh since my ADSL2+ service is down to 5Mbps (and has been for a year or so - it was initially stable at 12Mbps for over half a year) and apparently nothing anybody can do. I resigned myself to blame all the work BT has been doing on the wiring and exchanges around Ealing, which isn't really PlusNet's fault. Time for Fibre?
On the whole happy and would still recommend to others.
Re: Are you happy
01-09-2011 1:03 PM
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Re: Are you happy
01-09-2011 1:20 PM
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Re: Are you happy
01-09-2011 6:28 PM
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Its time PN got off there backside and looked at solving my problems not just treating symptoms then blaming BT.
If it goes on any longer I will cancel my DD and move my bank account as I refuse to pay a cancellation fee to a bunch of robbers who have ripped me off for years!
How do they get away with their “second to non” campaign is beyond me.
Re: Are you happy
01-09-2011 7:34 PM
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Re: Are you happy
01-09-2011 8:09 PM
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This is my fifth, and by far the best, ISP.
What other ISP can you name that interacts with its customers so willingly on both usenet and the forums, in addition to the normal fault reporting by phone or ticket?
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