Another speed moan
Seeing as I'm getting absolutely nowhere with the support people (an exasperating tale I won't go into here but involves numerous identical automated responses about turning on interleaving and very little human response) I was hoping that one of you very knowledegable people could advise on what my problem might be.
I'll say first of all I'm aware of the recent problems Plus Net have been having. That said if you look at my speed history you'll see that occasionally I do have an adequate speed for my needs but most of the time it's absolutely appalling (thus suggesting to a layman like me that the problem is not at my end as the problem isn't constant). This problem started about 2 months ago and I've been on at support for the last 6 weeks trying to get some sort of answer from them (even if it's just to say "it's to do with the problems we're having"). But I keep getting fobbed off with automated answers. After being a customer for 9 years without having any significant problem until now I'm finding the whole scenario disappointing and annoying. I've read that a lot of users on here are getting reasonable speeds albeit not ones that they'd expect so if I could at least do something to reach their hallowed ground I'd be relatively satisfied. I shouldn't be having to ask you though should I...?
So, here's the relevant stats, most of which are gibberish to me. Thanks in advance for any help even if it is just to confirm it's to do with PN's problems...
I'll say first of all I'm aware of the recent problems Plus Net have been having. That said if you look at my speed history you'll see that occasionally I do have an adequate speed for my needs but most of the time it's absolutely appalling (thus suggesting to a layman like me that the problem is not at my end as the problem isn't constant). This problem started about 2 months ago and I've been on at support for the last 6 weeks trying to get some sort of answer from them (even if it's just to say "it's to do with the problems we're having"). But I keep getting fobbed off with automated answers. After being a customer for 9 years without having any significant problem until now I'm finding the whole scenario disappointing and annoying. I've read that a lot of users on here are getting reasonable speeds albeit not ones that they'd expect so if I could at least do something to reach their hallowed ground I'd be relatively satisfied. I shouldn't be having to ask you though should I...?
So, here's the relevant stats, most of which are gibberish to me. Thanks in advance for any help even if it is just to confirm it's to do with PN's problems...
Whenever the noise margin drops very low you are in danger of a resync and given the data Bob posted it looks like that is happening a lot (I'd spotted how short your current up time was before I read Bob's post).
You need to find out why the noise margin is dropping.
Have you got multiple phone extensions? If so is everything plugged in to any extension filtered?
You need to find out why the noise margin is dropping.
Have you got multiple phone extensions? If so is everything plugged in to any extension filtered?
You haven't got a filter on the ground floor phone! Every time the phone rings or you use that phone it will knacker your broadband.
It doesn't matter! Just having the phone plugged in without a filter is going to cause problems. You MUST either unplug that phone and never use that socket or put a filter in it.
You could of course ignore my advice, get Plusnet to arrange for an engineers visit and pay £144 + VAT for the privilege of him telling you it needs to be filtered.
You could of course ignore my advice, get Plusnet to arrange for an engineers visit and pay £144 + VAT for the privilege of him telling you it needs to be filtered.
When you plug the filter in you won't see an immediate improvement on speed test results. What you need to do after you have fitted the filter is power down the router for a few minutes and then restart it, preferably during daylight hours.
What you should see is that you have connected with a sensible noise margin - have a look at this immediately the connection is established - that will be your target set by BT. It starts at 6 and goes up increments of 3 if there are problems on the line; every time it increases your sync speed goes down. You should also see that the WAN up time in the router stats shows that you have stopped getting disconnections. Leave your router permanently on with perhaps one power off for a few minutes once a day during daylight hours.
What you should then see over a period of time is the Current Line Speed come back closer to your sync speed (this could take a few days), and, if BT have raised your target noise margin, the noise margin drop back to 6 (this can take a few weeks) with a consequent further increase in speed.
What you should see is that you have connected with a sensible noise margin - have a look at this immediately the connection is established - that will be your target set by BT. It starts at 6 and goes up increments of 3 if there are problems on the line; every time it increases your sync speed goes down. You should also see that the WAN up time in the router stats shows that you have stopped getting disconnections. Leave your router permanently on with perhaps one power off for a few minutes once a day during daylight hours.
What you should then see over a period of time is the Current Line Speed come back closer to your sync speed (this could take a few days), and, if BT have raised your target noise margin, the noise margin drop back to 6 (this can take a few weeks) with a consequent further increase in speed.
4db variation is a bit more than I would expect. Is it changing in small steps or jumping around?
As you are using a Netgear, could you download RouterStats and keep that running. It will give you a graph showing what the noise margin is doing.
As you are using a Netgear, could you download RouterStats and keep that running. It will give you a graph showing what the noise margin is doing.