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Acestream

FIXED
jcampbell120
Newbie
Posts: 4
Registered: 25-10-2016

Acestream

So I'm a new plusnet customer. Was with Sky previously, had no issues.

 

 

I use acestream (p2p streaming) and as soon as I load a stream, the speed my device is receiving drops from 8+mbps to under 0.5mbps. 

 

Basically the stream is then unwatchable. I had no issues previously with sky, and the same/similar speeds. Any ideas how i can get it to work?

5 REPLIES
Community Veteran
Posts: 4,916
Thanks: 335
Fixes: 16
Registered: 10-06-2010

Re: Acestream

Have you switched to the Plusnet Hub Zero (2704n) router?

If so, the problem is probably because that router is particularly bad at managing uploading, and as a result, when you upload at full speed, downloads slow down.

Either limit the upload speed to less than your line's upload speed, or use a different router.

jcampbell120
Newbie
Posts: 4
Registered: 25-10-2016

Re: Acestream

Thanks for the quick reply. 

 

I'm using the router that got sent my way when I signed up (it is indeed the 2704n - probably the cheapest looking router I've ever seen).

 

Is it then likely that using a different/better router would allow me to use acestream as I did previously with sky?

Community Veteran
Posts: 4,916
Thanks: 335
Fixes: 16
Registered: 10-06-2010

Re: Acestream

Fix

The problem is known as "bufferbloat" and is fairly common, and affects many different routers, but the 2704n does seem to be worse affected than many. A router with some QoS features should be better at managing the situation (but would generally require some configuration).

Your old Sky router, if you still have it, is probably locked to Sky and can't be used with anyone else, but it's probably worth checking anyway to see if it could be re-configured for use on Plusnet.

jcampbell120
Newbie
Posts: 4
Registered: 25-10-2016

Re: Acestream

Thanks for the info, really helpful, much more helpful than the, 'award winning customer service'. I'll attempt to use a different router and report back. Thanks again.

jcampbell120
Newbie
Posts: 4
Registered: 25-10-2016

Re: Acestream

Went and bought a new router, nothing crazy, just a Netgear D6000 and it works like a charm, was very easy to set up and my bufferfloat score went from an F to a C, currently streaming on acestream very well while using other devices.

 

Thanks for your help, hope this may help others as well.