| Quote from: HarryB |
I think this is pretty much what happened.
...the change on the account went through about 1 minute after the connection had come back online. We've made the connection drop this morning to try and refresh that.
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Harry,
How are things progressing with investigating and resolving why (in some circumstances) the application of a revised line profile does not drop the PPP session? As illustrated here, the consequences of this frustrates the user and consumes a lot of support effort - indeed the detail might not be on ordinary support staff's radar.
We still see CRT staff's bidding to 'drop the link and all should be ok' - this ought to be unnecessary.
Kevin
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
