How long has it been at 14Mb - it will take between 12 to 24 hours for the normal change to take place. This thread is for cases where it doesn't happen
Its been a few days now, I have had a few problems with my connection culminating in a new router and new microfilter plugged into the test socket. The faceplate on the telephone socket is faulty but it took me ages to realise that, then my old router kept disconnecting so I bought a new one. Anyway to cut a long story short I am finally getting 6.7 mg which is what it always was before 21cn.
Could you give my profile a nudge please. Stuck again over three days. Is it fair to say that if you have a stuck profile it stays stuck no matter how many times it's manually adjusted?
Done, the BT systems actually show the profile to have updated on the 28th. I've aligned our side with this now. To answer your question, no stuck profiles don't stay stuck (unless there's some issue with your account which there isn't).
Bob Pullen Plusnet Product Team If I've been helpful then please give thanks ⤵
Thanks for the quick change. Strange BT would show 28th as router shows 3 days 18 hours and as things work now BT profile changed immediately that time ago. By stuck staying stuck I meant that it seems to have to be changed manually now all the time. I assume things will get back to normal when "They have identified the issue and are initiating a fix for it." that is sorted out.
Strange BT would show 28th as router shows 3 days 18 hours and as things work now BT profile changed immediately that time ago.
Sorry, I didn't explain things very well. The date I gave you is the date the profile was updated on their reporting systems, not the date it will have updated on the bRAS.
Bob Pullen Plusnet Product Team If I've been helpful then please give thanks ⤵
Mine seems to have finally dropped to the correct level after being higher than BT's IP profile since the 17th Feb - any chance that the issue is now resolved for good?...
Hi Joanne, Sorry to trouble you again ... my BT IP Profile has been 12.71 Mbps since a resync on 30/03/2012, but my PN Line Speed is stuck at 11.7 Mbps. Do you think it could be given a nudge? Thanks, Walt (user: waltd)
