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Router internet light is red but still have internet access

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Router internet light is red but still have internet access

I am presently having some problems with my connection - reason known and will be fixed on Monday as Plusnet were doing a test on my line - however one of the symptoms is a very low and variable upstream noise margin.
This may or may not be significant
Anyway yesterday evening the internet light on my TG582n turned red but I still had full internet access.
Checked this morning and it was back to green after several over night resyncs including an extended period of no connectivity
Is this a known glitch or did something just get stuck - I suspect that it may have been due to a high upstream error rate
11 REPLIES
BRABUS
Grafter
Posts: 660
Registered: 12-01-2010

Re: Router internet light is red but still have internet access

Jim my internet light has been red for about 12 months and I have had brilliant internet speeds and no issues.  Over the last few days it has gone green and it has constantly been dropping and I am getting a really bad crackle on the phone, in fact I am now sat on hold waiting to talk to tech support so work that out if you can LOL  Cheesy
newagetraveller
Rising Star
Posts: 419
Thanks: 43
Registered: 03-08-2012

Re: Router internet light is red but still have internet access

A semi permanent feature on mine. Huh
Three mobile, 1,2,3, PAYG. https://www.three.co.uk/Store/SIM/Pay_As_You_Go
acuvic
Dabbler
Posts: 16
Registered: 06-03-2013

Re: Router internet light is red but still have internet access

There's a yellow triangle on the status page:
https://portal.plus.net/supportpages.html?a=2&?helpheader=servicestatus
And the text below posted today mentions some "major BT Wholesale outage"
Maybe it's connected with your problem? I started a new thread to see if anyone is struggling as I'm having problems.
http://community.plus.net/forum/index.php/topic,120226.0.html
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Router internet light is red but still have internet access

Nothing at all to do with my problem  and I have answered your other post
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Router internet light is red but still have internet access

From http://beusergroup.co.uk/technotes/index.php?title=Technicolor_TG582n
Quote
(A Red Internet LED can be ignored if connection to the internet is working OK. This will probably be because you have a static IP but the LED is configured to reflect the dynamic IP's interface - from the command line you can do system config defaultconnection Static to get the LED to go green. And saveall to make the change permanent).
wykehamhouse
Grafter
Posts: 260
Registered: 01-02-2013

Re: Router internet light is red but still have internet access

Just another reason as to why this router sucks.
When will you drop it Plusnet?
thesawdust
Grafter
Posts: 384
Registered: 28-10-2013

Re: Router internet light is red but still have internet access

I've had no issue with the router? both my 2 from BE* and 2 from PlusNET have never let me down  Wink
The only thing bad, is wifi living in a bigish house. Hence i've hardwired 3 more routers to FTTC router and everything fine  Cool
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Router internet light is red but still have internet access

We've had a few reports of the internet light being red and still have full access, we haven't been able to pin it ton anything as it hasn't caused any problems.
It's worth me looking at the upstream though the next time this is reported.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Router internet light is red but still have internet access

It's red again and upstream is 888kbps sop not a factor
StarlightSurfer
Newbie
Posts: 9
Registered: 23-04-2010

Re: Router internet light is red but still have internet access

Huh I have the internet status lit red. When asked, my router reports that the internet test is passed.  Is there any user action required?
acecardsharp
Newbie
Posts: 7
Registered: 17-02-2015

Re: Router internet light is red but still have internet access

I had the red light many times while using a TG582 with BE and later SKY when they sold out to them. Never caused any access problems. Considered this router chooses an arbitrary colour to display to confuse the user  Smiley