*21CN ONLY* Do you think your PN profile is not updating as it should?
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*21CN ONLY* Do you think your PN profile is not updating as it should?
12-01-2012 9:46 AM
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Please remember, this is for 21CN only
I need to find as many examples of this in order to get to the bottom of it. So, if you do think this is the case then please just post something like, "I've had a sync of xxxx for x days and the PN profile doesn't appear to have changed.
I contemplated looking through the 88.2% thread but there's so much other stuff I thought I'd start this for that specific reason. With that in mind please don't use this thread to talk about the wheres and whyfores. I just want examples. If I have to trail through all sorts of conversations and questions it'll very frustrating and take much longer to sort.
Thank you all very much for your help and patience.
Jojo
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
12-01-2012 10:42 AM
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I do also have sync & speed issues at present and I can no longer sync at the same rate as I did last year, but my profile does not appear to increase when my line improves, even after several weeks.
I currently hace a fault ticket raised with PN and a stuck IP profile is one of my issues.
Hope this helps.
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
12-01-2012 1:43 PM
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Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
12-01-2012 1:59 PM
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Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
12-01-2012 2:03 PM
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Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
12-01-2012 5:29 PM
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Incidentally, 5 or 6 days ago when my BT profile dropped back slightly to 6000, my PN connection speed dropped back to 6.0 almost immediately!!!
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
12-01-2012 5:54 PM
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Please note
Quote from: Joanne I need to find as many examples of this in order to get to the bottom of it. So, if you do think this is the case then please just post something like, "I've had a sync of xxxx for x days and the PN profile doesn't appear to have changed.
General gripes and unspecific posts will be removed without further notice or warning
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
12-01-2012 7:53 PM
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Yup, I was one of these. Sync improved but PN profile stuck at 7150kbps. Question #50547226 should have everything you need to know.
Cheers,
Bobsta
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
12-01-2012 8:15 PM
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You already have my details from a few days ago but I thought I should respond here for completeness.
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
12-01-2012 8:55 PM
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Just another example for your list.
My 21CN line resync'd of its own accord on 5th January. The sync speed was 14973 / 444 and it has remained so, uninterrupted, ever since. The BT IP Profile immediately set itself to 13210 kbps, but the PN Profile remained at 11.5 Mbps until I reported it on this forum at 1 pm on 10th January. Adam gave it a manual "nudge" within half an hour and it has been fine ever since.
Many thanks,
Walt (User: waltd)
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
12-01-2012 9:11 PM
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I've restarted the modem a few times to see if the profile speed adjusts to the sync speed and often get a sync speed <2.5Mbps (ie lower than the PN profile) if I leave the SNR margin as negotiated at around 15dB, or as high as 4Mbps if I modify the SNR margin. The profile doesn't change though.
Ideally with all the farting around I'd like to reset the BT SNR margin negotiation as well as the PN profile and let things re-normalise (Userid: duncodin).
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
13-01-2012 11:59 AM
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I'll be looking into the examples you give me to make sure there's no other reasons before I submit them. Thanks for your help, though. please bear in mind that it's not something I'll be able to get to the bottom of immediately, so please bear with me in the knowledge that I will be doing everything I can and I will report back as soon as I have more info - so no need to nudge me on this one
Jojo
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
13-01-2012 3:12 PM
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Good timing - I was about to post about this!
I have an ADSL 21CN account as well as our main fibre one - change the last letter of the account name to "m" to get to the 21CN account.
Sync Range Since 29/12: 13.3Mbps - 14.8Mbps, depending on router that was plugged in.
Current Sync: 14887
Current IP Profile on BT Speedtester: 13134
Current Profile on Plusnet: 7.15 Mbps
Current Speed on BT Speedtester: 6296 Kbps
Current Speed on Speedtest.net: 6.8 Mbps
The PN profile seems to have taken a 20CN default, and never been updated.
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
13-01-2012 5:29 PM
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I've dropped a ticket to that account now.
Jojo
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
13-01-2012 6:06 PM
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see my posts here
http://community.plus.net/forum/index.php/topic,99689.msg844402.html#msg844402
my profile was stuck at what looked suspiciously like the max sync for an ADSL 1 connection for weeks, despite me having high ADSL2+ sync rates throughout the period.
Plusnet claimed that they were unable to do anything about this outside the fault reporting channel.
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