help

[#1]

my broadband has been down since friday
changed filters,cables,modems. and computers still no signal plusnet has done all the checks they say they can . now up to bt to check what else can i do to be sure its not my end . i have moved address it lasted a week before going down . been with plusnet for about 3 years plus, and never had this before .
could it be the move that has caused this hickup. the weather has been bad and i got overhead cables?.

[#2]

Hi there,
As long as you have done the following, then I don't think there's much else you can do.
- Changed microfilter
- Connecting to master socket via filter
- All other telephony devices detached
- Tried different modem or router
- Tried using test socket behind master faceplate

[#3]

Quote from: Jameseh

Hi there, As long as you have done the following, then I don't think there's much else you can do. - Changed microfilter - Connecting to master socket via filter - All other telephony devices detached - Tried different modem or router - Tried using test socket behind master faceplate

yes done that and more.
whats the next step and how long.

[#4]

Thanks for confirming that.
I've pushed your fault back to BT and we should have a further update for you in the next 24-48 hours.

[#5]

been down 6 days now
please give me an update

[#6]

Mac,
Is this a constant or intermittent fault?  If it's constant, then I think it might be fixed as BTs line checking system is currently showing you as being in sync with the exchange?

[#7]

i have updated in my questions

[#8]

Mac,
I'm still seeing your line gaining sync from the exchange.
Can you do me a favour and unplug your modem from the telephone socket?
(Basically so it's impossible for it to receive a signal)
I have a cunning theory...

[#9]

its unpluged

[#10]

Thought as much, it's still showing as being in sync.
Ladies and Gentlemen, we have a dodgy line card at the exchange.
I'll send this back to BT with notes.

[#11]

what does that mean to me

[#12]

and when should i try to to connect again .
in the mean time i shall  find a rope and a tree with a strong branch in case all else fails

[#13]

It means that there is a problem at the BT exchange and I have asked them to fix it.
Hopefully we should hear back in the next day or so.

[#14]

The line card is what your phone line connects to at the exchange end. It thinks your router is connected when it isn't thus stopping a connection being established.
I think one line line card supports connections from multiple users and if the fix involves card replacement it is likely to take place overnight to minimise disruption from disconnections.
I would think you could try connecting later in the day, then perhaps in the morning. If the connection light comes on the problem should be fixed.

[#15]

Hi Mac,
I've just spoken to BT for you and have arranged for a "frames" engineer to go to the exchange to fix the problem.