Slow broadband
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Slow broadband
15-09-2015 1:57 PM
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I'm supposed to be getting 8Mb/sec or near enough but only have 2-3Mb/sec.
The line went active on Friday so I would have thought it would have changed upwards by now.
Is someone able to look into this for me?
Thanks,
Matthew Green
Re: Slow broadband
15-09-2015 2:04 PM
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Re: Slow broadband
15-09-2015 2:14 PM
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The router is synching at 6Mb/s just the speed isn't there.
How long after moving it should I see an improvement?
Re: Slow broadband
15-09-2015 2:15 PM
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Your sync speeds have been varying and because of the exchange technology your on it can take up to 72 hours for the speeds to pick up.
Re: Slow broadband
15-09-2015 10:02 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Slow broadband
23-09-2015 11:35 AM
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Downstream Upstream
Line Coding (Trellis) On On
SNR Margin (dB) 1.0 20.0
Attenuation (dB) 2.5 1.5
Output Power (dBm) 7.9 12.2
Attainable Rate (Kbps) 4032 1012
Rate (Kbps) 4000 448
Download speedachieved during the test was - 2.34 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :4 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3.5 Mbps
Estimated line speed:
7Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2015-09-14 12:06:42
Current line speed:
3.5 Mb
My house is opposite the cabinet. I notice BT has revised their speed estimates now to say I would get up to 4.5Mb/s which is rubbish compared to what I was told when I joined of nearly 8Mb/s.
I've requested an upgrade to fibre and an engineer booked for Monday (if Plusnet haven't cancelled it again) but currently the internet is unusable for streaming and it would be nice if it were sorted.
Re: Slow broadband
23-09-2015 4:33 PM
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If you only went live on 11/9 and there is 10 days training the router should really have been left on and not disconnected at all in that time.
If you have been switching it off or moving between main socket /extension socket/ or test socket chances are these have been picked up as faults which has increased your SNR margin to a whacking 20db
and reduced the line speed.
I doubt if Plusnet will be able to increase your speed before the change over to Fibre.
Re: Slow broadband
25-09-2015 10:34 AM
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That 'whacking 20dB' is US and is (for the line) fine.
@Matty,
Do you live in the telephone exchange? That attenuation suggests that your phone line is only 200m long. Is that correct?
I would suspect an issue with the d-side wires or those within your home. In moving the router to the master sicket, did you remove the lower face plate and connect into the test socket? If not can you please do so and redo the stats. Also look at the wires connected to the back of the faceplate - number of, colour and terminal numbers.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Slow broadband
28-09-2015 12:45 PM
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As for my move to fibre today - it was cancelled. Plusnet have messed me about so much, I would never recommend them to anyone ever again.
Now another 2 week wait before I can work properly at home, that's assuming they've done it right this time.
Really not looking forward to telling my son that he's not getting fibre today - or my boss!
Re: Slow broadband
28-09-2015 1:15 PM
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Do you have the reason for the cancellation? Was the cause within PlusNet's control or was it a BTOR resource issue?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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