Moving house
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Moving house
31-08-2017 10:06 AM
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Re: Moving house
31-08-2017 11:06 AM
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Hello there,
I am sorry about this, our automation appears to have hit an issue and wasn't able to place the order against the line at the new property.
This is because there's an issue relating to records, I've raised it with our suppliers as it need their intervention.
It may take a few days to get that side of the issue resolved, once it has been I'll deal with placing the relevant orders and will keep you updated.
Re: Moving house
25-09-2017 10:31 AM
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We have also moved house. Despite notifying Plusnet over five weeks in advance of the moving date, and having moved in over two weeks ago, we still have no broadband service. Apparently the order was 'cancelled by somebody', and each time we are given a completion date for the new order, the date passes with no service. We are now at the stage where our phone has has no dial tone for two days, we have no broadband, and our open call has been closed because Plusnet tell us our order is 'complete'. We seem to be living in an alternative universe!
Re: Moving house
25-09-2017 5:26 PM
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Hi DeborahS
I'm sorry to see there's been some issues with this but I'm glad to see that you called in and we've got this resolved quickly for you.
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