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Slow broadband

Olivia
Newbie
Posts: 1
Registered: 18-09-2017

Slow broadband

Hi

My wifi seems to be super slow, sometimes it won't even refresh my emails or load a fairly simple webpage. But the speed is really up and down, so sometimes is ok. This has been going on for quite a few weeks. I just tried to call plusnet and was told it'd be a 45 min wait to speak to someone, so thought I'd try on here! I've done a speedtest and this is what came back:

 

Ping - 110 ms Download - 17.13 Mb/s Upload  - 0.86 Mb/s

 

To be honest I don't know what any of that means though! Can anyone help? I work at home a few days a week so this is affecting my business! Thanks Smiley

2 REPLIES
Gel
Pro
Posts: 1,386
Thanks: 133
Fixes: 10
Registered: 02-08-2007

Re: Slow broadband

Try changing channel in your router; your wifi channel may be same as a neighbours.
A free prog such as inSSIDer will show what channels are busy in your vicinity.
If your router isn't a PN one you could try changing the DNS settings to Google's;
8.8.8.8
8.8.4.4
Plusnet Help Team
Plusnet Help Team
Posts: 12,751
Thanks: 105
Fixes: 32
Registered: 27-04-2007

Re: Slow broadband

Hi Olivia,

 

You should hopefully find the checks here helpful in getting that fixed https://goo.gl/OwfjxM let us know how you get on. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team