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Broadband and wifi unreliable recently

Eddddddddd
Dabbler
Posts: 24
Registered: 24-07-2013

Broadband and wifi unreliable recently

Hi

I've been very happy with my broadband service until the last week or two when my internet speed has been intermittently slow and the wifi connection drops every now and again.

There does not seem to be a way to raise a ticket etc. for support.

Could someone let me now how to get my line/modem tested?

Thanks.
9 REPLIES
Eddddddddd
Dabbler
Posts: 24
Registered: 24-07-2013

Re: Broadband and wifi unreliable recently

Can someone please tell me how to raise a support ticket to get someone to look into my broadband?

The service has suddenly got worse despite nothing changing inside my home.
Mike0011
Newbie
Posts: 2
Registered: 15-09-2017

Re: Broadband and wifi unreliable recently

Ed, read my post

Plusnet Help Team
Plusnet Help Team
Posts: 4,153
Thanks: 863
Fixes: 212
Registered: 21-04-2017

Re: Broadband and wifi unreliable recently

Hi there.

 

I've made some changes to your line which should help.

Can you let us know how things seem within 24 hours?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Eddddddddd
Dabbler
Posts: 24
Registered: 24-07-2013

Re: Broadband and wifi unreliable recently

Hi Gandalf.

 

Could you undo whatever you did? I can barely load this site at the moment to reply to your message. 

 

My broadband was working perfectly well up until a few weeks ago. Whatever Plusnet is doing it making it worse!

Eddddddddd
Dabbler
Posts: 24
Registered: 24-07-2013

Re: Broadband and wifi unreliable recently

Broadband patchy again this evening. Netflix struggling to keep up. Speedtest suggests that I am getting somewhere between 2 and 6 mbps. This is against a speed of 10-11 before these issues surfaced.

 

Could you please sort this?

Eddddddddd
Dabbler
Posts: 24
Registered: 24-07-2013

Re: Broadband and wifi unreliable recently

Hi again

 

The connection is better this morning. I wonder whether it is worse at busy times? Do you need some more equipment at my exchangeHuh

Eddddddddd
Dabbler
Posts: 24
Registered: 24-07-2013

Re: Broadband and wifi unreliable recently

Crazily unreliable right now. Can you please sort this out? Or release me so that I can join a broadband supplier who can supply broadband.

Eddddddddd
Dabbler
Posts: 24
Registered: 24-07-2013

Re: Broadband and wifi unreliable recently

Could I have an update on this?
Eddddddddd
Dabbler
Posts: 24
Registered: 24-07-2013

Re: Broadband and wifi unreliable recently

OK I have got another router and set it up and......... it seems to be working.

 

So it looks like your crummy router gave up working after about six months. 

 

Fingers cross this is now sorted.