BT have reset my speeds
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BT have reset my speeds
25-10-2009 6:07 PM
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On Saturday morning something went wrong with my connection. It kept disconnecting and my upload speed droppped to 96kbps.
After a couple of hours and some resets this returned to 448kbps, however since then my download speed is not functioning properly.
I normally connect between 3500 and 4200, performing around 3300. Since the cockup it is connecting between 2500 and 3000 and performing at 1900.
As you can imagine I'm not impressed at this unnecessary loss.
Please help PN staff.
Thanks
Re: BT have reset my speeds
26-10-2009 9:38 AM
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I'll take a look for you shortly and post back.
Re: BT have reset my speeds
26-10-2009 12:16 PM
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The best thing to do would be to test from the master socket with all your phones unplugged and see if the drops still happen, if so raise us an intermittent fault at http://faults.plus.net and we'll get it escalated for you for investigation.
I'm sorry for the hassle,
Re: BT have reset my speeds
26-10-2009 4:15 PM
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The drops since the 24th are not a problem, they are my doing.
The problem is what ever happened on the 24th, that I accept may right itself if I stay connected long enough, but I am worried it is not going to return back to where it was any time soon, if at all.
Ticket ID - 30501394
Re: BT have reset my speeds
27-10-2009 7:37 PM
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It is getting worse.
Please help.
It is not due to disconnections alone.
Re: BT have reset my speeds
02-11-2009 11:48 AM
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Re:BT have reset my speeds
02-11-2009 4:13 PM
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I'm fairly certain that this is down to an increase in your target noise margin.
Can you please see if your connection remain stable for the next 3 days (without any reboots please) and then we can review looking into getting BT to make a change to your target noise margin.
Re: BT have reset my speeds
02-11-2009 8:54 PM
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My current download test shows 1040kbps.
Am I ever going to get back to 3300kbps?
Thanks
Re: BT have reset my speeds
02-11-2009 9:06 PM
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Re: BT have reset my speeds
02-11-2009 9:13 PM
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Much appreciated.
Re: BT have reset my speeds
02-11-2009 9:15 PM
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Give me a shout tomorrow and I'll check your connection logs and we'll see what we can do.
Re: BT have reset my speeds
03-11-2009 2:49 PM
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Re:BT have reset my speeds
04-11-2009 1:49 PM
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I've updated your ticket and dropped you a PM.
Re: BT have reset my speeds
05-11-2009 5:11 PM
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Re: BT have reset my speeds
05-11-2009 5:45 PM
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