Broadband Cancellation Charge
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Broadband Cancellation Charge
20-08-2014 1:19 PM
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05/08/2014 - Unlimited Broadband £82.20(upon cancellation) Complete -
Question: How is the £82.20 Charge calculated? ... and does ir decrement each month as my contract term is fulfilled?
Re: Broadband Cancellation Charge
20-08-2014 1:21 PM
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Re: Broadband Cancellation Charge
20-08-2014 1:31 PM
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I would have expected the Cancellation Charge to be (12 x £9.99) - my first payment of £9.99 = £109.89
Any idea why it is £82.20?
Re: Broadband Cancellation Charge
20-08-2014 1:33 PM
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Re: Broadband Cancellation Charge
20-08-2014 1:56 PM
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I am on Unlimited Broadband & Phone and have paid for LRS so Table 2.7 should not apply.
So, from:
Table 1.7
Product Package Monthly Charge
Unlimited Broadband Only £6.70
Broadband & Phone £4.30
... my cancellation Charge should be 11 x £4.30 = £47.30 ....... Not £82.20
... or am I still being thick!
Re: Broadband Cancellation Charge
20-08-2014 2:20 PM
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You can still cancel the phone (like moving the whole thing to Sky) and then there would be a cancellation charge according to the way the system is set up as it ignores the LRS
Now whether that is how it should work I very much doubt but it will need manual intervention to get it right
Re: Broadband Cancellation Charge
20-08-2014 2:41 PM
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I am on Plusnet Unlimited fibre with phone (paid via LRS) which I took up in March (I think that means I still have 13 months of my 18 month contract to go)
From Table 1.8 I should have £5.75 x 13 = £74.75
My account summary says £105.30 ?
This looks like 13 x £8.10 as if I was on Plusnet Unlimited (not fibre) without phone.
Yet another totally broken part of the system
Re: Broadband Cancellation Charge
20-08-2014 4:59 PM
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I've tried to figure this out but this is going over my head to be honest with you. I'll chase this up with our billing team tomorrow as they've left for the day now. I'll pop an update on here tomorrow once I get some more information from them.
Re: Broadband Cancellation Charge
26-08-2014 7:37 PM
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Did you glean anything from the Billing Team on how the Charges are calculated?
R
Re: Broadband Cancellation Charge
27-08-2014 11:49 AM
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I'm really sorry for the delay I've not heard back from the Billing team about this hence the silence on here, however, I'll see if I can corner someone when I come back off my lunch to see if they can shed some light on this!
Re: Broadband Cancellation Charge
27-08-2014 5:13 PM
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I'll get back in touch as soon as I have more info. Sorry about the wait both!
Re: Broadband Cancellation Charge
04-09-2014 8:34 PM
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Oh - and a month later my summary says my cancellation charge is £97.20, which is £8.10 less than last month so it definitely appears to be charging me at the rate for Plusne Unlimited without phone.
Re: Broadband Cancellation Charge
10-09-2014 2:15 PM
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While you are poking the "relevant people" as suggested by gofaster, you might also ask them to explain why after 1 month into contract, my "(upon cancellation" amount has decremented from £82.20 to £75.35.
It would seem that PlusNet are applying a rate of £6.85 per month and not "Broadband & Phone £4.30" as per table 1.7.
I see another post by alanj today which indicates that this snafu is causing more than this isolated confusion.
Re: Broadband Cancellation Charge
11-09-2014 7:54 PM
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I have opened a Ticket 91452087 so that this issue is on the formal agenda for resolution.
R
Re: Broadband Cancellation Charge
14-09-2014 4:01 PM
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I've answered your Question and also raised an internal problem for our developers to look into.
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