Still waiting for refund

[#1]

I moved from Plusnet to another provider some time ago. My account shows a credit of around £4. I have called to request this to be sent to me by cheque (Driect Debit has been caneelled) but I am still waiting. Could a staff member look into this for me and arrange for this to be returned to me. Disappointed that it has taken so lomg to get this sorted out

[#2]

Hey there @greshoff I can see that you have spoken to us since posting. Has everything now been answered?

[#3]

Thanks for your response. No it is not sorted out yet. The cheque should have arrived today but it hasn't come. Please follow up.

THanks

[#4]

I will chase it up for you but I might not get an answer today for you unfortunately. I will be on annual leave as well until Saturday after today but one of my colleagues will check in with you tomorrow.

[#5]

This issue has still not been resolved - Very disappointing

[#6]

You didn't get back to me as promised

[#7]

I am really sorry I didn't contact you on Saturday, unfortunately I had a family emergency and had to take some emergency annual leave from 12pm on both days. I know I should have picked it up within those hours but everything came on top of me. I have checked and I can't see anything about a cheque, please can you send me a PM with the username so I can make sure it is the right one I am looking at?

[#8]

Sorry to hear of you family issues and I hope these are resolved.

My username is - [Removed]

When I called and spoke to someone I was told a cheque would be isseued as my direct debit has been cancelled. Very disappointed that this is taking so long to sort out

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

[#9]

Thank you for your reply there, i really do appreciate it. I have created a ticket here if you can review it for me. I'm just not allowed to discuss account specifics on here.

[#10]

I have replied

[#11]

@greshoff  Ah so it was about the mobile account, I was going by the broadband account. I will PM you to get the mobile details.

[#12]

Really disappointed with Plusnets incompetence in arranging a simple refund. My opinion of Plusnet has taken as nosedive

[#13]

THis ikssue is still ongoing, I have lost all confidence in Plusnet. A simple refund of the money they owe me has taken hours of phone calls and still isn't resolved. One dept blaming another dept and NO ONE willing to take responsibility