Still waiting for refund
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- Re: Still waiting for refund
Still waiting for refund
13-08-2023 9:53 AM
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I moved from Plusnet to another provider some time ago. My account shows a credit of around £4. I have called to request this to be sent to me by cheque (Driect Debit has been caneelled) but I am still waiting. Could a staff member look into this for me and arrange for this to be returned to me. Disappointed that it has taken so lomg to get this sorted out
Re: Still waiting for refund
15-08-2023 12:08 PM
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Hey there @greshoff I can see that you have spoken to us since posting. Has everything now been answered?
Re: Still waiting for refund
15-08-2023 1:34 PM
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Thanks for your response. No it is not sorted out yet. The cheque should have arrived today but it hasn't come. Please follow up.
THanks
Re: Still waiting for refund
15-08-2023 2:05 PM
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I will chase it up for you but I might not get an answer today for you unfortunately. I will be on annual leave as well until Saturday after today but one of my colleagues will check in with you tomorrow.
Re: Still waiting for refund
21-08-2023 3:08 PM
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This issue has still not been resolved - Very disappointing
Re: Still waiting for refund
21-08-2023 3:11 PM
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You didn't get back to me as promised
Re: Still waiting for refund
22-08-2023 2:23 PM
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I am really sorry I didn't contact you on Saturday, unfortunately I had a family emergency and had to take some emergency annual leave from 12pm on both days. I know I should have picked it up within those hours but everything came on top of me. I have checked and I can't see anything about a cheque, please can you send me a PM with the username so I can make sure it is the right one I am looking at?
Re: Still waiting for refund
on 22-08-2023 5:46 PM - last edited on 29-08-2023 4:36 PM by Mav
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Sorry to hear of you family issues and I hope these are resolved.
My username is - [Removed]
When I called and spoke to someone I was told a cheque would be isseued as my direct debit has been cancelled. Very disappointed that this is taking so long to sort out
Re: Still waiting for refund
22-08-2023 6:33 PM
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Thank you for your reply there, i really do appreciate it. I have created a ticket here if you can review it for me. I'm just not allowed to discuss account specifics on here.
Re: Still waiting for refund
22-08-2023 7:25 PM
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I have replied
Re: Still waiting for refund
24-08-2023 3:02 PM
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@greshoff Ah so it was about the mobile account, I was going by the broadband account. I will PM you to get the mobile details.
Re: Still waiting for refund
25-08-2023 8:02 PM
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Really disappointed with Plusnets incompetence in arranging a simple refund. My opinion of Plusnet has taken as nosedive
Re: Still waiting for refund
16-09-2023 9:06 AM
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THis ikssue is still ongoing, I have lost all confidence in Plusnet. A simple refund of the money they owe me has taken hours of phone calls and still isn't resolved. One dept blaming another dept and NO ONE willing to take responsibility
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