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FTTP - Slow download speed
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Re: FTTP - Slow download speed
05-12-2013 10:43 PM
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Message 16 of 23
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Re: FTTP - Slow download speed
05-12-2013 10:50 PM
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1. Best Effort Test: -provides background information.
Download Speed
12.3 Mbps
0 Mbps 76.8 Mbps
Max Achievable Speed
Download speed achieved during the test was - 12.3 Mbps
For your connection, the acceptable range of speeds is 16 Mbps-76.8 Mbps .
Additional Information:
IP Profile for your line is - 76.8 Mbps
2. Upstream Test: -provides background information.
Upload Speed
12.42 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 12.42Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
Download Speed
12.3 Mbps
0 Mbps 76.8 Mbps
Max Achievable Speed
Download speed achieved during the test was - 12.3 Mbps
For your connection, the acceptable range of speeds is 16 Mbps-76.8 Mbps .
Additional Information:
IP Profile for your line is - 76.8 Mbps
2. Upstream Test: -provides background information.
Upload Speed
12.42 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 12.42Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
Message 17 of 23
(568 Views)
Re: FTTP - Slow download speed
05-12-2013 10:52 PM
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And this is a line that 330 Mb is available on!
Message 18 of 23
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Re: FTTP - Slow download speed
06-12-2013 8:02 AM
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You just need PN to put you on the right profile setting their end.
As for a different exchange/number in the PN Control Centre, this is normal. I believe once on the correct profile it will just display the line speed.
As for a different exchange/number in the PN Control Centre, this is normal. I believe once on the correct profile it will just display the line speed.
Message 19 of 23
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Re: FTTP - Slow download speed
06-12-2013 8:29 AM
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Logged my speed problem with PN yesterday morning. Today BT wholesale speed test shows a massive 0.28Mbps download speed and speedtest.net will not even load.
Ex - Plusnet Customer (2009 - 2023) now with BT
Message 20 of 23
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Re: FTTP - Slow download speed
06-12-2013 9:05 AM
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Raise a ticket and PM Dave the ticket number (community.plus.net/forum/index.php?action=profile;u=11). He should be able to sort you out quickly.
Message 21 of 23
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Re: FTTP - Slow download speed
06-12-2013 9:24 AM
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@AndyH
I have sent Dave the ticket number which was raised yesterday morning.
I have sent Dave the ticket number which was raised yesterday morning.
Ex - Plusnet Customer (2009 - 2023) now with BT
Message 22 of 23
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Re: FTTP - Slow download speed
10-12-2013 8:50 PM
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Message 23 of 23
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