line fault

[#1]

I replaced my master socket with a brand new openreach one.
Just plugged it all back in - so hopefully someone got a test in, in the last couple of hours.
Ran the same test, RouterStats then rang the landline twice - same issue on the stats, noise margin dropping so I think this is now becoming obvious that the fault is not with my equipment and that the rectified loop is somewhere else on the line.
Whats the next step?

[#2]

Engineer!

[#3]

Sorry Knotty, I work between 9am and 5.30pm (mon-fri) can we arrange a call whilst you're at home during these times? No worries if not as I can arrange a colleague who works to a different shift pattern to contact you.

[#4]

Today 5pm is good for me

[#5]

I am available from now onwards - ring my mobile though, I have removed the extension in preparation and therefore the landline phone!

[#6]

As per when I phoned you the line tests all came back as no fault found in spite of having any devices plugged in (or not). I'm just waiting for the fault report to bounce back to us now in an awaiting appointment state as I'd like to book an SFI appointment with an engineer co-op at the exchange so that we can check the jumpering there.

[#7]

Quote from: _Adam_Walker_

the line tests all came back as no fault found

Hang on! Previous test were indicating that there was a solid fault that looked like it was internal.

Quote from: Knotty

I have removed the extension in preparation and therefore the landline phone!

Haven't you just proved it's the extension wiring that is faulty?

[#8]

The first two tests came back no fault before Adam got the loop fault, so I kind of expected this.
Unfortunately not jelv, I've had at least 4 disconnects in the last hour and the extension hasn't been connected since last night. I just had routerstats showing me a signal noise of 60 too!
Anyway, as I said on the phone, many thanks for your call tonight Adam, and for all the helpful replies so far from everyone else.
Lets hope BT don't take too long to come out.

[#9]

Quote

Haven't you just proved it's the extension wiring that is faulty?

Not necessarily, the tests I performed after the OP replaced the master socket came up as NFF with everything disconnected and with everything connected.

[#10]

OK just checking.
Intermittent faults - don't you just love them!

[#11]

Hi Adam,
Is their any update on this issue for me? I've noticed the by cap of 135k has come off but I am sure it's been disconnecting loads still, could you do one of those graphs showing the disconnects again for me please?
Cheers,
Knotty

[#12]

Ignore that, I hadn't checked my fault.
BT engineer coming Monday, thanks for sorting this on Friday!

[#13]

Morning guys,
BT engineer been and gone - tests all clear after some tinkering with my line where it comes into the house.
I still get a drop in signal noise if I ring the house phone - maybe this is normal!
Can you guys reset my SNR and remove the 2Mb cap for me please? I would like to monitor it today at full speed to see if the problem is gone.
Thanks again for everyones help.

[#14]

Morning,

Quote

Can you guys reset my SNR and remove the 2Mb cap for me please?

Done, that should take around 2 hours.

Quote

I still get a drop in signal noise if I ring the house phone - maybe this is normal!

To be honest that's not normal, I'll update you as to where we can take things next after the engineer notes become available to us.

[#15]

Already two disconnects in the 30 minutes since he left - knew his tests were too good to be true!