Sent e-mails not reaching other plus net/f9 accounts?
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Sent e-mails not reaching other plus net/f9 accounts?
02-11-2007 12:07 AM
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Can this be so ?
Is it possible that I can send to other addresses but not to plusnet ones?
Any help would be appreciated as I can't test this myself by sending myself messages!
Thanks
ADAM
Re: Sent e-mails not reaching other plus net/f9 accounts?
02-11-2007 12:31 AM
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I've just sent 2 emails between two of the mailboxes on your account using relay.force9.net and they arrived immediately. I've not deleted them so you should see them via webmail/your mail client. I'm suspecting you may have something misconfigured at your side. You are using the login convention <username>+<mailbox_name> to log in to each mailbox aren't you?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Sent e-mails not reaching other plus net/f9 accounts?
02-11-2007 12:40 AM
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roger
Re: Sent e-mails not reaching other plus net/f9 accounts?
02-11-2007 5:09 AM
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There is another topic ongoing about this:
http://community.plus.net/forum/index.php/topic,2625.0.html
Have you checked that your emails are not being treated as spam and deleted/moved?
Re: Sent e-mails not reaching other plus net/f9 accounts?
02-11-2007 8:12 AM
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Quote from: rlunn Is this the only way to get the attention of the tech support at Force 9.I have been attempting to check my e mails all this evening.I have not received anything since 27 october.I am waiting for a link to be sent to me to download some soft ware.This evening I have sent 3 e mails to myself at different times and I have not received any of them.This appears to be serious enough to change my e mail provider.What makes it worse I am A pay as you go customer and all the time I am on line I pay for the phone call!!
roger
Roger, I have checked all the mailboxes on your account and they *all* have email on the server. The only exception to this is the catch-all address which is empty.
I don't suppose the email you were waiting for is related to a certain piece of protection software? If so then it's sat on the server waiting to be downloaded. If it's not getting through to you then the problem is to do with your local configuration and not the service we're providing.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Sent e-mails not reaching other plus net/f9 accounts?
02-11-2007 8:36 AM
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I did receive two test e-mails this morning - although I deleted them before reading your post !!
I can pick up all messages OK but I still cannot send a message to myself or to one of the other mailboxes.
I am using the normal login convention as I can pick up other messages.
I have tried this with two computers from home.
Could they ,having been sent, be finding their way into your spam folders?
Have just sent a message to my "adam" mailbox from my "adam" mailbox and no luck so far....08.35 am
Thanks for your help
ADAM
Re: Sent e-mails not reaching other plus net/f9 accounts?
02-11-2007 8:59 AM
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Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Sent e-mails not reaching other plus net/f9 accounts?
02-11-2007 9:24 AM
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Quote from: adamrickets Bob thanks for your reply
I did receive two test e-mails this morning - although I deleted them before reading your post !!
I can pick up all messages OK but I still cannot send a message to myself or to one of the other mailboxes.
I am using the normal login convention as I can pick up other messages.
I have tried this with two computers from home.
Could they ,having been sent, be finding their way into your spam folders?
Have just sent a message to my "adam" mailbox from my "adam" mailbox and no luck so far....08.35 am
I've just sent some test emails to the adam mailbox from the adam mailbox and they've got through. You've got your spam settings configured to delete email at the server level so i've changed this to deliver to your spam folder instead so we can see if that's where the messages are going.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Sent e-mails not reaching other plus net/f9 accounts?
02-11-2007 9:34 AM
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I have collected your two tests.
This morning I have just e-mailed a friend from all four of my mailboxes. All four were received and they have successfully replied to all four !!
It would seem therefore that settings my end must be OK as I can definitely send and receive from all mailboxes.
There must however be something going on with the messages sent between my own mailboxes - lets hope the change in spam folder deletion setting sheds some light.
Thanks for your help
ADAM
Re: Sent e-mails not reaching other plus net/f9 accounts?
02-11-2007 9:44 AM
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Clearly some emails are being lost somewhere.
Edit: ...and no the email is not in my spam folder before anyone asks.
Edit2: I've checked in my tickets and it says the email was sent at 8:49am and I'm missing the email for another action after that that shows in my tickets.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Sent e-mails not reaching other plus net/f9 accounts?
02-11-2007 9:55 AM
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I can see the three tests sent to my Adam box
I have just sent(09.34 to 09.36) messages from all 4 of my boxes to themselves.
No sign of them in my inbox or spam folder yet
I do have a domain name hosted with you..
aatv.co.uk
and this is the address I use when sending to these mailboxes
Hope this helps
ADAM
Re: Sent e-mails not reaching other plus net/f9 accounts?
02-11-2007 11:21 AM
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I hadn't changed the settings for your hosted domain and it will still have been deleting messages marked as spam. I've changed it now. The changes can take up to 30 minutes to take effect but I'm pretty sure spam detection is what's causing your problems.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Sent e-mails not reaching other plus net/f9 accounts?
02-11-2007 11:24 AM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Sent e-mails not reaching other plus net/f9 accounts?
02-11-2007 11:32 AM
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Kyu
Re: Sent e-mails not reaching other plus net/f9 accounts?
02-11-2007 11:39 AM
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http://community.plus.net/forum/index.php/topic,2639.msg25775.html#msg25775
Edit: Priority 1 problem now open for this
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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